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Certification passed today, but system not updated yet

Giancarlo Murino 20 Reputation points
2026-03-14T15:01:53.4966667+00:00

Hi,

many hours ago I have passed the certification "Associated Data Analyst Power BI, but if I go in my profile and I open section Title-Certifications i see already the image

User's image

It seems that the system is not updated yet. It takes some hours to update? Unfortunately I have not proofs that shows I have passed the exam. Can you help me?

Thanks

Giancarlo Murino

Community Center | Not monitored

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  1. Q&A Assist
    2026-03-14T15:02:09.28+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    Certification status and certificates are managed through the Microsoft Learn credentials area, and updates after an exam can sometimes take time to appear.

    To verify and obtain proof of the passed exam and certification:

    1. Sign in to the Learn profile that was used to register for the exam.
    2. Open the credentials page:
      • Go to the credentials tab at https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab.
    3. Check under Certifications and Exams to see whether the new certification or exam pass is listed.
    4. For formal proof to share with others, use the certification sharing/validation options described in the credentials documentation: certificates are now viewed/printed and saved as PDF rather than downloaded directly.

    If the certification or exam result still does not appear after some time, or if there is any issue with the Learn portal updating the status, open a ticket with Microsoft Credentials Support so the account and exam delivery can be checked and corrected.

    Support steps:

    1. Go to the Microsoft Credentials Support page (https://aka.ms/credentialssupport).
    2. Sign in with the same Microsoft account used for the exam.
    3. Complete and submit the support request form describing that the exam was passed but the certification is not yet visible.

    For issues where Pearson VUE confirms successful delivery but the certificate is missing or not visible, certification support is the escalation path used to resend or surface the certificate in the Learn profile.

    References:

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