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Cannot connect to my account from within MS Word (error 0x800704cf)

Luisa / George Apostol 5 Reputation points
2026-03-14T15:05:14.6066667+00:00

Hello, I cannot sign into my MS account from some of the MS Office 365 apps after upgrading to Premium. I have a valid MS account, which I can perfectly sign into online (accounts.microsoft.com).
Screenshot Error Internet

Microsoft 365 and Office | Word | For home | Windows
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  1. TaoLi 74,335 Reputation points Independent Advisor
    2026-03-14T16:38:56.1666667+00:00

    Hello,

    This might be a network issue. Please go to Settings >> Network & Internet >> Advanced network settings >> Network reset, and select "Reset now".

    Then restart your computer to see if the problem is resolved.

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