My school account has taken over my personal laptop

Question

My school account has taken over my personal laptop

Dave Irwin 20

I recently graduated. We had access to Office 365 while enrolled. Now that I'm out of school, I discovered that my personal laptop thinks it is "managed by your organization" which happens to be the school I went to. I asked their IT for support; they said log out of the school account at office.com and log in with your personal account. I was able to log out, but then got an error message trying to log back in. Office.com said no personal accounts could be used on this, my very much personal laptop, machine.

What do I do?

Ryan-N 12,180 Reputation points Microsoft External Staff Moderator

2026-03-17T19:25:37.4733333+00:00

Hi @Dave Irwin,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

I want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process. I look forward to hearing from you soon.

Warm regards,
Dave Irwin 20 Reputation points

2026-03-18T14:45:05.06+00:00

Hello @Ryan-N

I followed the steps up to number four, when I was to disconnect the New England College account. Despite clicking on disconnect a few times, it is still there. When I went to connect another account, I don't have a business or work account. This is just my personal laptop.I then followed the rest of the steps, and I found one credential that seemed to be tied to NEC. I deleted it and restarted the computer, and now the NEC logo is not above my name on the start menu (do they still call it that?).

I have a follow-up question. My browser (currently using Edge) still has a disclaimer that it is Managed by your organization. Should that also go away? How do I reset that?
Ryan-N 12,180 Reputation points Microsoft External Staff Moderator

2026-03-19T17:16:12.54+00:00

Hi @Dave Irwin,

Thank you for sharing and providing an update on the issue. You can follow the steps below and check whether the issue still occurs.

Step 1: Click on the avatar > click Set up new profile > select Personal.

Step 2: Click on the avatar > click Profile settings

Step 3:

Please sign out of all profiles that you are not using, and keep only the profile that you have just created.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

Answer accepted by question author

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Ryan-N 12,180 Reputation points Microsoft External Staff Moderator

2026-03-17T19:25:37.4733333+00:00

Hi @Dave Irwin,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

I want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process. I look forward to hearing from you soon.

Warm regards,
Dave Irwin 20 Reputation points

2026-03-18T14:45:05.06+00:00

Hello @Ryan-N

I followed the steps up to number four, when I was to disconnect the New England College account. Despite clicking on disconnect a few times, it is still there. When I went to connect another account, I don't have a business or work account. This is just my personal laptop.I then followed the rest of the steps, and I found one credential that seemed to be tied to NEC. I deleted it and restarted the computer, and now the NEC logo is not above my name on the start menu (do they still call it that?).

I have a follow-up question. My browser (currently using Edge) still has a disclaimer that it is Managed by your organization. Should that also go away? How do I reset that?
Ryan-N 12,180 Reputation points Microsoft External Staff Moderator

2026-03-19T17:16:12.54+00:00

Hi @Dave Irwin,

Thank you for sharing and providing an update on the issue. You can follow the steps below and check whether the issue still occurs.

Step 1: Click on the avatar > click Set up new profile > select Personal.

Step 2: Click on the avatar > click Profile settings

Step 3:

Please sign out of all profiles that you are not using, and keep only the profile that you have just created.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

Answer 1

Hi @Dave Irwin,

Welcome to the Microsoft Q&A forum.

I understand that you want to clear the old sign-in information on your computer.

Please follow the steps below to continue:

Please sign out your accounts from Office applications, then close all Office applications. 
Open File Explorer, paste the following path, and delete all files and folders. %localappdata%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy 
Open the browser, press Ctrl + Shift + Delete, then select Clear now.
Go to settings > Accounts > Access work or school
Check if you can see your school account in "Access Work or School".  If you can see it, please select it and select Disconnect. After that, please click "Connect" and log into your business account again to register the device. 
 Clear Cached Credentials 
- Open the Control Panel on your PC. 
- Go to User Accounts → Credential Manager.

Under both Windows Credentials and Generic Credentials, look for any entries related to your Microsoft 365 account. 
Select and remove those entries. 
Restart your computer and try adding your account in Office again.

Download OLicenseCleanup.vbs and run it. In this way, you can use this package to remove license, remove cached identities in HKCU registry and remove credentials. For more details, you can refer to this article: Reset Microsoft 365 Apps for enterprise activation state.

Reboot your device.
Reopen Office apps and sign in with the correct account.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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