how do I get my printer to print my files

Question

i was able to print before but now having trouble printing from my hp 9135.

Answer 1

Hi,

Go to Start > Settings > Bluetooth & Devices > Printers > select the printer. Check if the status is offline or idle.

If it's offline, are you using it via USB or Wi-Fi?

If it's Wi-Fi, select the "Remove" option, wait for it to remove, then open the command prompt (admin) and run the commands: sfc /scannow and dism /online /cleanup-image /restorehealth. Wait for the process to finish and restart the computer.

Open Start > Settings > Bluetooth & Devices > Printers > Add Devices and wait for it to locate the printer and press Connect.

Wait for it to add the printer, and after adding it, select "Print test page" and see if it prints.

If it's USB, I recommend using the HP Driver directly from the manufacturer:

https://ftp.hp.com/pub/softlib/software13/printers/OJP9130/HPEasyStart-16.2.4-OJP9130_58_2_1857_Webpack.exe

Remember, you can use the EASY driver above to also install the network printer driver instead of directly through Windows, which is recommended.

Make sure the printer is connected to Wi-Fi; check the printer's LCD screen under Settings > Network.

The link above is for the printer drivers from the manufacturer, HP.

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