Minecraft saying I haven't bought it

Question

Everything I log into is saying I haven't bought minecraft even though I was playing it on the same account yesterday.

Answer 1

Hello Hicks Garlich,

Welcome to Microsoft Q&A forum.

Before we proceed, may I know if you have checked the AI assistant suggestion yet? If you did, can you please tell me how it goes? Additionally, may I have a photo of the situation to check for you? Please remember to remove all personal information before posting.

I'm waiting for your reply.

Answer 2

Work through these checks to find why Minecraft shows as not purchased:

1. Confirm the correct Microsoft account is being used
   • Minecraft ownership is tied to a specific Microsoft account.
   • Check all email accounts for receipts from Microsoft for Minecraft or related purchases as described under Email accounts. This helps identify which Microsoft account actually owns the game.
   • If the purchase was tied to an Xbox profile, verify which Microsoft email is associated with the Xbox gamertag using the Find your Microsoft email address walkthrough linked from the Xbox section.
2. Check that the Microsoft account is still active and working
   • If the username and password for the account that previously had Minecraft have stopped working, follow the guidance in My username and password have stopped working to resolve sign-in issues.
   • If the account may have been closed, use the reopen your Microsoft account guidance linked from the “Check products or services where you used your Microsoft account” article.
3. Verify purchases and subscriptions on the Microsoft account
   • Sign in to https://account.microsoft.com with the account believed to own Minecraft.
   • Check Services and Order history to confirm the Minecraft purchase or any related subscriptions (for example, Realms) are present.
4. Check for account suspension or billing issues
   • If there are overdue subscription payments on the account, resolve them from the Services page as described in Troubleshoot buying issues with Microsoft Store.
   • Ensure the account is not temporarily suspended using the account has been locked guidance linked there.
   • If Minecraft was accessed via Xbox, also check whether the Xbox account is suspended using the enforcement link in that same article.
5. If Minecraft Realms or Game Pass is involved
   • Realms is a separate subscription from the base game and, if inactive for more than 18 months, Realms data can be deleted. However, this does not remove ownership of the base game itself.
   • If Minecraft was played through a subscription (for example, Game Pass) and that subscription has ended or is past due, access to the game license from that subscription may stop until the subscription is renewed.

If, after confirming the correct Microsoft account, active status, and purchase history, Minecraft still shows as not owned, gather proof of purchase (receipts, order numbers, and the exact Microsoft account used) and contact Minecraft or Microsoft support through their official support channels for further investigation.

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References:

• Check products or services where you used your Microsoft account
• My username and password have stopped working
• Troubleshoot buying issues with Microsoft Store
• Usage rules for Digital Goods (“Rules”)