Access to Adobe Acrobat

Question

Hello,

Please advise how to gain access to Adobe Acrobat? See copied message below. Thank you!

Request Id: PII

Correlation Id: PII

Timestamp: 2026-03-14T21:40:15Z

Message: AADSTS90094: An administrator of PII at Jacksonville has set a policy that prevents you from granting Adobe Acrobat the permissions it is requesting. Contact an administrator of PII College at Jacksonville who can grant permissions to this application on your behalf.

Answer 1

Hello

Is this a school assigned device? Or are you using license from school for your Adobe program? Judging by the error itself, you don't have permission, that's all I can tell now. Please provide a bit more context so we can determine next step.

Answer 2

The message indicates that organization-wide consent to the Adobe Acrobat application is blocked by an admin policy in the Florida State College at Jacksonville tenant. End users cannot override this.

To gain access, an administrator of the college’s Microsoft 365 tenant must:

1. Sign in to the Teams admin center with admin credentials.
2. Ensure third-party apps are allowed org-wide: go to Teams apps > Manage apps and verify that third-party apps (including Adobe Acrobat) are not blocked.
3. Locate and allow the Adobe Acrobat app:
   • In Teams apps > Manage apps, search for Adobe Acrobat.
   • Open the app, go to the Permissions tab, select Review permission, and then select Accept so the app can be used in the tenant.
4. Deploy the app to users (if the goal is to use it in Teams):
   • Go to Teams apps > Setup policies.
   • Edit the Global (Org-wide default) policy (or a custom policy used for staff/students).
   • Under Installed apps, select Add apps, search for Adobe Acrobat, select Add, then Add again, and Save.
   • After policy assignment, it can take a few hours before users see the app.
5. If only certain groups should have access, the admin can instead use Teams app permission policies to allow Adobe Acrobat only for selected users or groups.

Because the error explicitly says only an administrator can grant the requested permissions, the next step is to contact the college’s IT or Microsoft 365/Teams administrator, provide the error text and request ID, and ask them to review and, if appropriate, approve the Adobe Acrobat app and its permissions as described above.

Note: Once Adobe Acrobat is configured as the default PDF handler in Teams, PDFs opened from Teams will use the Adobe Acrobat app in Teams desktop and web; users will need to download PDFs to open them in other desktop apps.

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References:

• Set Adobe Acrobat as the default PDF viewer in Microsoft Teams
• Adobe Acrobat (zerotrust)