i cant redeem my 1 month offer of gamepass that i got with my laptop

Question

The text is replaced with red boxes and i cant see what i need to fill out

Answer 1

Hi! It's probably a bug in the store. First, try signing out and signing back into your Microsoft account. Click on your profile icon > Sign out > Restart your computer > Open the store again and sign in.

If the problem persists, reinstall it.

1. Type "'PowerShell" in the Search Bar > Right-click on the app > Select ''Run as administrator''.
2. Now we will enter the following commands. ATTENTION: Type the entire command in the first line > Press ENTER > Wait for the command to complete.

taskkill /IM explorer.exe /F

Get-AppXPackage *Microsoft.WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

start explorer.exe

3. Restart the computer when finished > Check if the problem will be resolved.

Answer 2

The red boxes in the Microsoft Store purchase dialog are masking the text, so the fields cannot be read. This is a UI/display problem in Windows/Microsoft Store, not an issue with the Game Pass offer itself.

Because the offer requires entering payment details and accepting terms, and the on‑screen text is unreadable, the only safe and supported option is to contact Microsoft support so they can assist directly and ensure the subscription is applied correctly to the account.

Use the official Xbox/Microsoft support channel for Game Pass and billing issues and provide screenshots of the masked dialog so they can troubleshoot or apply the promotion manually.

---

References:

• Can't redeem 3 month xbox gamepass - Microsoft Q&A