Error code: AADSTS5000225 -- Tenant access is blocked, cannot access or delete & recreate

Question

Error code: AADSTS5000225 -- Tenant access is blocked, cannot access or delete & recreate

Steps tried.

1. Login to portal.azure.com as administrator.
2. Click Microsoft Entra ID.
3. Click Manage tenants.
4. Click target tenant.

Error:

{"sessionId":"fabf3c939818498fa218e51ec7182be3","subscriptionId":"","resourceGroup":"","errorCode":"403","resourceName":"","details":"You do not have permissions to fetch details for tenant with ID 6c21a5c7-1d71-4874-8cf9-f59ae63a6935."}

---

1. Login to entra.microsoft.com as administrator.

Error:

Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 0d1e8bba-0709-4089-8834-d9ef7c8d2a00 Correlation ID: 019cef38-d11e-7c87-b360-61845050731f Timestamp: 2026-03-15 02:00:04Z

---

1. Login to portal.azure.com as administrator.
2. Click Microsoft Entra ID.
3. Click Manage tenants.
4. Select target tenant and click Delete.

Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: a902a3fa-f88b-4165-b892-671e013e2c00 Correlation ID: 019cef3f-2811-7394-a767-5a9388452591 Timestamp: 2026-03-15 02:06:59Z

I contacted Microsoft about this issue in October via service request #7089311480. The issue is marked "resolved" without any resolution.

After six months of trying to resolve I added a paid Developer support plan to my Azure account, but upon trying to open a ticket I am redirected here.

I am aware of this link, so no error explanation is required. As I have been trying to get this resolved for over half a year I assume it is too late to restore. So if the tenant cannot be restored, then please allow me to delete it so that I can recreate it. I will not be able to call a phone number as I am mute. I require an email address.

Thank you and best regards.

Answer 1

Hi @benchan,

To reactivate your tenant, I forwarded it to the engineering team, and they have now reactivated your tenant. Could you please try signing in and let me know if you need any additional information or further assistance?

If the resolution was helpful, kindly take a moment to click on and click on Yes for was this answer helpful. And, if you have any further query do let us know