My account is blocked and unable to recover

Question

I changed my password and unable to login

I am unable to receive verification code on my recovery email nor my number as too many attempts

Tried for second day, same issue

Answer 1

The account is likely temporarily blocked due to unusual activity or too many verification and sign-in attempts. Use these steps:

1. Use the Sign-in Helper to unblock
   • Go to the Outlook.com unblock page and select Sign-in Helper: Sign-in Helper.
   • Follow the prompts to verify identity and unblock the Outlook.com / Microsoft account.
2. Reduce repeated attempts
   • Too many verification requests to email/phone can cause temporary or even longer blocks.
   • Stop trying repeatedly for a while. Wait at least 24 hours without further attempts; if it still fails, wait longer (up to about a week) before trying again.
3. Try different verification methods and networks
   • If one verification method (e.g., SMS) is blocked, try another method already on the account (alternate email, etc.).
   • Switch network (for example, from home Wi‑Fi to mobile data, or a different Wi‑Fi). Heavy or suspicious traffic from a location can trigger blocks that clear automatically after some time.
4. If security info is the problem
   • If access to some but not all security info is available and the password is known, sign in to Advanced security options and add a new way to sign in or verify, then remove outdated methods.
   • If all security info is lost, start sign-in, choose I don't have any of these at the “Verify your identity” prompt, and follow the steps to replace security info. After replacement, there is a 30‑day wait before normal sign-in is allowed.
5. If still unable to sign in or receive codes
   • Use the general sign-in helper for Microsoft accounts: Sign-in helper.
   • If more help is needed, go to Contact Microsoft Support, enter the problem, select Get Help, then Contact Support for available support options.
   • Note that support agents cannot send verification codes, password reset links, or directly change account details for security reasons.

Avoid further repeated attempts while blocked, as they can reset the lockout timer. When trying again, use a familiar device and location and a single verification method first.

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References:

• Unblock my Outlook.com account
• Troubleshoot Microsoft verification code issues
• I've lost access to my Microsoft account security info