Sign-in Failed to Azure due to blocked inactive account

Question

Sign-in Failed to Azure due to blocked inactive account

mshajarrazip 0

I'm trying to log into azure with my account but I got an error that says: Sign-in failed due to tenant has been blocked due to inactivity. Please advise.

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mshajarrazip 0 Reputation points

2026-03-15T05:44:00.03+00:00

AI answer did not help because how am I supposed to create a new tenant if I can't even log in? Please help, thank you.
Thanmayi Godithi 8,870 Reputation points Microsoft External Staff Moderator

2026-03-16T16:55:42.3866667+00:00

Hello @mshajarrazip,

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the details requested over private message.

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

Quickstart: Create a new tenant in Microsoft Entra ID

Do let me know if you have any queries, we are happy to assist you further.