Outlook synching issue with GMail

Question

I cannot send or receive emails. There are synching issues with Outlook and Gmail. Outlook cannot connect to the server.

I have followed the instructions for Outlook sync issues with Gmail Account. I still cannot send or receive emails.

Please assist me with a resolution.

Thank you in advance.

Donna Wade

Answer 1

@Donna Wade
If you want to try, there are two Microsoft Support articles on this problem with potential workarounds.

See the Answer by "Hornblower409 Mar 15, 2026, 4:15 PM" in
https://learn.microsoft.com/en-us/answers/questions/5822942/imap-email-server-connection-error

Answer 2

Hi Donna, this is a widely reported problem at the moment, Microsoft have confirmed they are currently working on a fix to resolve the problem and they will push out a patch as soon as possible to resolve this.

In the meantime, if you are experiencing the problem with Outlook Classic, try accessing your Gmail account using Outlook in a web browser.