Cancel Office 2024 purchase

Question

I wish to cancel purchase Office 2024 as it is not compatible with Mac OS Monterey and cannot update Mac OS Monterey to Ventura on a MacBook Pro 2016 13" inch twin thunderbolt port

Answer 1

Hello, thank you for your question. To add to the above, please follow the link below and search for version 16.88 or 16.89.1, which is compatible with the version of macOS installed on your device. You can also check: Most Recent Office You Can Run - Best Practices

https://learn.microsoft.com/en-us/officeupdates/update-history-office-for-mac

Answer 2

Office 2024 for Mac requires macOS Sonoma or later for new installs, and Office for Mac generally only supports the three most recent major versions of macOS. macOS Monterey is no longer supported for current Office builds, so Office 2024 cannot be used on that MacBook Pro if it cannot be upgraded beyond Monterey.

To stay supported on macOS Monterey hardware, the available options from the context are:

1. Install an earlier, still-usable Office version that works on older macOS and activate it with the license that was purchased, as suggested in the referenced Q&A.
2. Instead of Office 2024, use a Microsoft 365 subscription on a compatible device; Microsoft 365 always targets the latest three macOS versions.

For canceling the Office 2024 purchase or requesting a refund, the context indicates that subscription and billing actions (including refunds when eligible) are handled through the Microsoft account billing portal and the standard refund/cancellation flow:

1. Sign in to the Microsoft account used for the purchase at the Services & subscriptions page: https://account.microsoft.com/services.
2. Locate the Office/Microsoft 365 product in Services & subscriptions.
3. Use Manage to cancel (for subscriptions) and follow the steps in the cancellation/refund guidance at https://support.microsoft.com/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b to see if a refund is available.
4. If self-service refund is not offered, contact Microsoft Support from the same account/billing area and request a refund, explaining that the product is incompatible with macOS Monterey and the Mac cannot be upgraded.

If a refund is not possible, the remaining practical path is to install the most recent Office version that still runs on that Mac and activate it with the existing license, as described in the referenced Q&A.

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References:

• Upgrade macOS to continue receiving Microsoft 365 and Office for Mac updates
• End of support for Office 2016 for Mac
• End of support for Office 2019 for Mac
• Release notes for Office for Mac
• How to remove Office license files on a Mac
• How to I contact someone to process a refund on a purchase that is incompatible with my computer? - Microsoft Q&A
• cancel subscription - Microsoft Q&A
• How to unsubscribe microsoft 365 account? - Microsoft Q&A
• Cancellation - Microsoft Q&A
• Request refund - Microsoft Q&A