My mail account block

Question

My mail account block

Ecem Perihan MERMER 0

Hello, my email account was blocked. I believe this maybe a mistake. Could you please review my account and help me restore access? Thank you.

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2 answers

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Answer 1

Hi,

Please fill the form at https://www.microsoft.com/concern/AccountReinstatement Unfortunately, it is not possible to recover access to your account without filling a form with as many data as possible. Microsoft needs many enough information to confidently match you and your account.

Please strain your memory and give as much data as possible. Many scammers try to hack someone else's account so Microsoft just cannot take anyone at their word.

Or you may contact Microsoft support via https://support.microsoft.com/contactus/ page.

Answer 2

The account is likely blocked due to unusual or suspicious sign-in activity. To restore access, follow these steps:

Go to the Outlook.com unblock page and start the process using the Sign-in Helper: Sign-in Helper. Sign in with the blocked account and follow the prompts to verify identity (for example, via security code) and change the password if requested.
If prompted for a security code, use any phone number that can receive text messages; it does not need to be associated with the account. Enter only the numbers in the body of the message.
If there are too many attempts or a "usage limit exceeded" or similar block on verification, stop trying and wait at least 24 hours (up to a week if needed) before trying again. Repeated attempts can reset the time lock.
If the account still cannot be unblocked after entering the security code or changing the password, use the guidance in When you can't sign in to your Microsoft account (linked from the unblock article) to reset the password and reach support options.
If the mailbox or OneDrive storage is full, free up space; a full mailbox or storage can prevent sending and receiving email even after the account is unblocked.
If the sign-in page does not show Next and indicates the account is locked, follow the aka.ms/ link shown there to submit the account reinstatement form. After submission, a Microsoft Online Safety support agent will review the request and contact by email. Do not submit multiple forms, as that can slow the response.

For additional help:

Use the Outlook.com support entry points described in How to get Outlook.com support and Unblock my Outlook.com account.
If sign-in issues persist, use the sign-in troubleshooter or sign-in helper linked in the articles to identify the specific problem and available support options.

References:

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My mail account block

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