Log in Error "Too many requests"

Question

I am experiencing an issue with my account and cannot log in due to a "Too many attempts" error. This has been ongoing for three days, and I hope for understanding as I seek a resolution.

I have changed my password three times, used different devices, cleared my cache, removed the passkey, and waited for several hours to a full day. I feel like I've tried all the solutions available online. The sign-in helper has been unhelpful, and my attempts to contact support have led me into a cycle of ineffective AI responses.

I logged into my brother's account to post this question because I needed assistance. If anyone can provide guidance on a proper solution or help me connect with a Microsoft agent (a living, breathing person), I would greatly appreciate it, as I value real support over automated responses.

Also, it would be helpful if Microsoft could simplify the process of accessing its agents instead of relying on ineffective AI responses, so I can get direct help when needed.

And please don't tell me I used the wrong tag to post my question. Channel it to whoever is responsible for addressing my query. I am tired of protocols at this point. I need solutions, not protocols.

My email: [Moderator Note: Personal Info Removed]@outlook.com

You can contact me at [Moderator Note: Personal Info Removed]@gmail.com (I have access to this)

Answer 1

Hi ~ Nierzerh,

Welcome to Microsoft Q&A forum. 

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

To identify the appropriate course of action, please send a screenshot of the sign-in page showing ‘Too many attempts’ via Private Message.

Thank you—based on the screenshot, I will guide you on the next step.

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