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I Didn't get my discount for my exam

Pierre Alain Lestaevel 0 Reputation points
2026-03-15T16:12:57.44+00:00

Accidentally took the training course under my work email. Now i cant access the training discount to take the exam. Tried creating an account under the email but i didn't work. how do i get it?

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  1. Julian Sharp 22,156 Reputation points
    2026-03-15T16:56:18.9166667+00:00

    The discount is applied to the Microsoft Learn profile for the email address used to register for the event. The discount is automatically applied at the final stage of checkout. The voucher will be applied five business days after the event.

    Link your work and personal email accounts on your Learn profile

    https://learn.microsoft.com/training/support/learn-profile-manage#add-login-accounts-to-your-learn-profile

    https://learn.microsoft.com/training/support/faq?pivots=profile#can-i-merge-two-profiles-of-mine-into-one

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  2. Q&A Assist
    2026-03-15T16:13:11.1233333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The training-day or event-based exam discount is tied to the Microsoft Learn/Certification profile that uses the same email address as the one used to register for the training/event. The discount is not a separate voucher code that can be moved between accounts.

    To access the discount that was associated with the work email:

    1. Sign in to the Certification Profile using the work email that was used to register for the training.
    2. Ensure the Certification Profile details are saved, then proceed to the Exam Discounts page.
    3. On the Exam Discounts page, enter the email address used to register for the training (the work email) so the system can locate and apply the discount.
    4. If eligible, the discount will appear automatically at the final stage of checkout; verify that the total due is reduced (often to $0.00 or the discounted amount) before submitting the order.

    If the discount still does not appear and it has been at least five business days since the training, contact Certification Support using the guidance in the documentation or the event-specific support channel (for example, cloudskillshelp@microsoft.com for Cloud Skills Challenge offers) so the support team can check which profile the discount is attached to and correct it if needed.

    References:

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