msdn requires me to use authenticator app but only give 8 digit code when msdn requires 6 digits.

William Copeland 1 Reputation point

I upgraded IOS phone and now I only get 8 digit codes instead of the required 6 digit codes.

I do have multiple accounts tied to the same email address so imagine this is the issue but can only get the authenticator to tie to the personal one (8 digits) and not the work one (6 digits).

I have removed the app, removed all the accounts etc. I have spent hours and hours being pushed to every level of support just to hear that is not our area.

I know the issue is that my email has a number of MS accounts tied to it as I have different passwords to show I am going into different accounts.

Any help would be appreciated as I have not seen any answers given.

Again it is only when I login to Visual studio MSDN account that it forces me to use the authenticator app otherwise the volume license works fine and sends the approval request number if I don't enter in a password.

Thanks in advance for at least reading this.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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