Hello
This does seem odd.
Can you try launching the web browser in incognito mode, then try this link https://account.live.com
I can’t log in
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Don Smith
0
Reputation points
Whenever I try to log into my Microsoft account from the page it’ll log in then redirect me back to the sign in page and it will keep doing this on every device I use idk what’s wrong can I get help?
Outlook | Web | Outlook.com | Account management, security, and privacy
1 answer
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EmilyS726 222.2K Reputation points Independent Advisor2026-03-15T18:45:48.9233333+00:00 -
Don Smith 0 Reputation points
2026-03-15T21:33:15.6366667+00:00 The same thing happens nothing changes
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EmilyS726 222.2K Reputation points Independent Advisor
2026-03-15T21:38:04.4566667+00:00 Even with incognito mode on, and the exact link?
What is your Microsoft's account domain? For example, is it outlook.com?
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Don Smith 0 Reputation points
2026-03-16T00:05:08.06+00:00 Yes even with incognito 😞 I use Gmail for mine
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EmilyS726 222.2K Reputation points Independent Advisor
2026-03-16T00:18:28.3533333+00:00 Does it give any error message, such as account doesn't exist or something like that?
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Don Smith 0 Reputation points
2026-03-17T21:28:29.4666667+00:00 Hold on let me check No it doesn’t it just redirects me
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Don Smith 0 Reputation points
2026-03-17T21:49:13.8333333+00:00 I also need this to change the number connected to my account it’s from my old number and it doesn’t let me change because of the sign in issue
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EmilyS726 222.2K Reputation points Independent Advisor
2026-03-17T21:50:34.12+00:00 Ah I see.. this is new info.. so the issue is because the code is being sent to an old phone?
In this case, look for an option like “Show more verification methods” to see if you have a backup (e.g., a phone number or alternate email).
If you don’t have access to any of the options listed, select “I don’t have any of these.” This will begin the recovery process. As part of that process, Microsoft will let you add new contact information — but only after a 30-day waiting period.
This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.
Unfortunately, this policy cannot be bypassed. You can read more about it directly from Microsoft here:
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EmilyS726 222.2K Reputation points Independent Advisor
2026-03-18T23:13:38.09+00:00 Don, when it is not working, I need your help describing what you did and what happened. Like last time, I didn't know it was due to the code being sent to the wrong number, until you told me two days later. I would have never guessed that myself unless you told me.
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Don Smith 0 Reputation points
2026-03-20T03:08:22.4966667+00:00 It’s still taking me back to the sign in screen after I’ve tried what u said
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EmilyS726 222.2K Reputation points Independent Advisor
2026-03-20T12:09:33.9433333+00:00 You did manage to go through the steps I gave you, and changed your phone number right? If so, this will take 30 days since the day you changed to update.
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