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A hacker took over my account and now I cannot access it.

Justin Jovero 0 Reputation points
2026-03-15T18:34:55.3633333+00:00

Recently, I was on Minecraft and fell for a scam which used a bot to hack my account. As I realized I've been hacked, I received multiple emails from Microsoft in seconds informing me that the bot has changed the password, an email (not sure wether or not it was my account email or recovery email), and removed my login passkey. The bot uses an @igloos.cc holder and placed an authenticator app that I can't access. I've created this new Microsoft account for help and have spent money on the hacked account. Any help is appreciated!

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  1. Darhyl Amizola 38,565 Reputation points Independent Advisor
    2026-03-15T19:11:13.67+00:00

    Hey there! Nice to meet you!

    I'm sorry you are experiencing this.

    Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

    However, I would recommend reaching out to Minecraft Support regarding your Minecraft account if they can provide an alternative option:

    https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

    Thank you for your understanding.

    Best regards,

    Darhyl

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