Cant add mailfrom

Question

I added a subdomain but i think i got it wrong. Right now it is ******@noreply.companyname.se

I would like to change this to ******@noreply.companyname.se

Is there any good way to change this?

When im in mailfrom adresses the add feature is grey..

Best regards, William

Answer 1

Hi William,

To enable +Add button (to add more MailFroms) for your custom domain you need to first increase your default email sending limit.

There is a way to add additional MailFrom via Azure CLI (example) / PowerShell (example) without first increasing your send limit, however, I recommend you go ahead and increase your send limit regardless.

Please carefully follow my instructions below to submit quota increase request and not get stuck in endless loop. The quota increase request is free.

Please let me know if you have any issue creating case in a comment below and I will assist further.

Please carefully follow instructions below to create a new Service and subscription limits (quotas) request to increase quota for Azure Communication Services.

1. Navigate to this link to start the process:

https://portal.azure.com/#create/Microsoft.Support

2. Enter quota in the box and click Go

3. Select Service and Subscription Limits (Quotas) / Service and subscription limits (quotas) and click Next

4. Click Create a support request button, as shown

5. Select Issue type: Service and subscription limits (quotas), Subscription: <subscription that needs quota increase>, Quota type: Azure Communication Services Email: Sending Limits, click Next

6. Open Notepad (or other text editor). Navigate to Email quota increase article, click Copy button in upper right to copy text, and Paste it into Notepad. Add your company info to the file and answer all questions, then save to a .txt file on your computer. You will need this file later.

7. On Additional details tab, click Enter details, select location, resource group, ACS Email domain resource, New Email sending limit you would like to request, confirm request by entering the tier enum (200, 225, 250, 275, 300, etc.) click Save and continue.

8. Still on Additional details tab, click the blue file folder icon, select the .txt file you created above, and click Open to upload it.

9. Finish filling out Additional details tab, click Next, review information and click Create. You should receive an automated email within a few minutes.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

Answer 2

Hi @William Forsäng Simberg
In Azure Communication Services Email, the MAIL FROM address or sender username cannot be modified after the domain configuration and verification are completed, which is why the Add option appears greyed out in the portal. To use a different sender address such as ******@noreply.companyname.se, you need to create a new sender username under the verified domain or reconfigure the MAIL FROM setup by removing and adding the domain configuration again, followed by completing the required DNS validation. In some cases, the ability to add additional sender addresses can also depend on email service limits or domain provisioning status, so ensuring the domain is fully verified and eligible for multiple sender usernames is important. After the new sender is successfully provisioned and verified, update your application or email configuration to use the new address.
https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/email/add-multiple-senders?pivots=platform-azp
https://learn.microsoft.com/en-us/azure/communication-services/concepts/service-limits
Let me know if you have any further assistances needed.