I have another email <mod: PII removed>@mcast.edu.mt that I have been using for over 10 years but it won't let me open it anymore

Question

I have another email <mod: PII removed>@mcast.edu.mt that I have been using for over 10 years but it won't let me open it anymore

Answer 1

Hello,

Microsoft does not directly manage organization users. Instead, each organization's IT administrator is responsible for managing its users according to its internal protocols.

You should contact your organization's IT support team to find out why you cannot access this email.

Answer 2

If the address ******@mcast.edu.mt is a Microsoft account or Outlook.com sign-in and it no longer opens, use these checks and recovery options:

1. Confirm the account type

• If this is a work/school mailbox provided by mcast.edu.mt, the organization’s IT department controls it. In that case, contact the MCAST IT/helpdesk to confirm whether the mailbox or account has been disabled, removed, or migrated.
• If it was used as a personal Microsoft account sign-in (for Outlook.com, Xbox, Skype, etc.), continue with the steps below.

2. Try standard Microsoft account recovery

• Go to Recover your account and enter the email address, phone number, or Skype name used to sign in: Recover your account.
• Follow the steps:
  1. Choose where to receive the security code and select Next.
  2. Enter the requested information and select Send code.
  3. Enter the security code under Verify your identity, then select Next.
  4. Set a New password and confirm it.
• Tips if sign-in fails:
  • Make sure the domain is typed exactly as issued (for example, .com vs .co.uk is a common issue, though in this case verify the full mcast.edu.mt address).
  • If the email is not recognized but there is another alias or phone number on the account, try that instead.

3. If the username is not recognized

• If the message “We couldn’t find an account with that username” appears, follow the guidance in My username and password have stopped working and use the recovery form: Recover your account.
• If it still fails, use Contact support from that article and clearly state that the username has stopped working.

4. If the account has been inactive for years

• If this address was used as a personal Microsoft account and has not been signed into for more than two years, the account may have been permanently deleted. In that case, it cannot be restored and the email address cannot be reused.

5. If the address was removed as an alias

• If this mcast.edu.mt address was previously an alias on a Microsoft account and was removed, that alias is permanently deleted and cannot be added back.

6. If there are two accounts with the same email

• If prompted with “Which account do you want to use?” (Work or school vs Personal), there may be both an organizational and a personal Microsoft account on the same email. In that case:
  • Use the Work or school account option for the organization mailbox, or
  • Sign in to the personal Microsoft account and manage aliases (for example, rename the personal account) so the conflict is removed.

If this is a work/school mailbox and none of the Microsoft account recovery options recognize it, only the mcast.edu.mt administrator can confirm its status or restore access.

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References:

• I can't sign in to my Microsoft account
• My username and password have stopped working
• Which account do you want to use?
• My MSN email is no longer sending or receiving emails.
• Attempting to access old email - Microsoft Q&A