Missing buttons on MS New Outlook

Question

Missing buttons on MS New Outlook

Brendon Hannah 0

Hi,

I got a new work laptop and I notice when I open an email or go to schedule a new event, the buttons are missing, but after several seconds, they will appear. What would cause this and how do you fix it?

My version of Windows and M365 are: Windows 11 Enterprise (25H2), OS Build 26200.8037 and M365 Version 2602.

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Answer 1

Darren-Ng 9,180 Microsoft External Staff Moderator

Dear @Brendon Hannah,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, the buttons in Outlook are missing then appear in the several seconds.

According to your screenshot, it seems like you are using the Outlook web version.

Have you tried switching to a different network connection to check whether the issue still persists?

Additionally, please try clearing your browser cache, then sign out and sign back in to your account to test again.

You can also try switching to the Outlook desktop app to check whether the issue occurs there as well.

Looking forward to your update. I hope information above could resolve the issue. If it doesn't, please leave the comment below, I will try to find other effective solution to support you

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Brendon Hannah 0 Reputation points

2026-03-16T01:35:32.5666667+00:00

Hi Darren-Ng, it is not the web client I am using, it is the New Outlook desktop client. The laptop is brand new (HP EliteBook) and has only been in use for about 2 days. The laptop prior to this new laptop was also brand new of the same model and had the same issue, so hence I got it replaced, but as I said, the same issue. My old laptop (3 years old HP EliteBook) never had this issue.
Darren-Ng 9,180 Reputation points Microsoft External Staff Moderator

2026-03-16T01:54:50.27+00:00

Dear @Brendon Hannah,

Thank you for your reply and your update.

In according to your description, since you have already replaced the laptop with another device of the same model and the issue still occurs, it is likely to be a hardware defect specific to a single device. However, because you are using the New Outlook desktop app, please try uninstalling the app and then reinstalling it to check whether the issue can be resolved.

In the meantime, could you please try to test in another laptop to check whether the issue still persist or not? And please provide which version of Outlook app are you using.
Brendon Hannah 0 Reputation points

2026-03-16T01:59:08.6666667+00:00

Thanks, I will try that and let you know what happens. Something else to mention, is that the issue only tends to be intermittent, meaning sometimes I will open and email or go to schedule a new event and the buttons are all correct. Then sometimes they are blank but will appear after several seconds of waiting.
Darren-Ng 9,180 Reputation points Microsoft External Staff Moderator

2026-03-16T02:02:08.3033333+00:00

Dear @Brendon Hannah,

Looking forward to your update the situation, please try to update the newest version of Outlook app also.

Appreciated your cooperation.

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Missing buttons on MS New Outlook

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