How to fix problem register device on Microsoft account

Question

My laptop (MSI PE60 2QE) is running Windows 11. However, every time I restart the laptop, it asks me to update my information to verify my account, which means I have to log in to my Microsoft account again each time.

I have already tried repairing the system and also performed a fresh installation of Windows, but the problem still persists.

When I check my devices at https://account.microsoft.com/devices, the laptop does not appear in the device list. However, in Settings → Accounts → Linked devices on my laptop, the device seems to be listed normally.

Is there any way to solve this problem?

Answer 1

Hi,

Surely there must be a way. I would like to see a screenshot of the error.

To attach a screenshot, see below:

 

• Press Windows key + Shift + S together on the keyboard. The screen will dim with overlay. Drag the pointer to take a screenshot.
• The screenshot will be copied to the clipboard. Please press Ctrl+V in the editor to paste it, then confirm to attach the image.

 

Alternatively, you can press the PrtScn key on the keyboard, if it exists, to directly copy the Entire screen, which you can paste using CTRL+V.

 

I’m eager to hear back and work together to find a solution.

Answer 2

Windows 10/11 devices are normally added to the Microsoft account device list automatically when signing in with a Microsoft account on that PC. There’s no manual registration path for non‑Surface Windows PCs beyond signing in, and there are also some conditions where a device will not appear or cannot be added.

Based on the described behavior (repeated prompts to verify the account, device not showing online but appearing under Settings → Accounts → Linked devices), the key points from the documentation are:

1. Windows 10/11 devices are automatically added when signing in
   • For standard Windows 10/11 PCs, the device is added to the devices list automatically when signing in with a Microsoft account.
   • Only Surface devices can have their serial number added manually; other Windows 11 devices cannot be manually registered by serial number.
2. Reasons a device may not appear or be addable The documentation lists several reasons why a device might not show up or be addable under the Microsoft account:
   • Only Microsoft Surface devices can be added manually by serial number; other Windows 11 devices are added only via sign‑in.
   • macOS and mobile devices cannot be added.
   • The device may already be added to another Microsoft account.
   • If the PC is managed or owned by an organization, it cannot be registered to a personal Microsoft account.
   • It can take up to 24 hours for a newly registered device to appear in the list.
3. Practical steps to resolve or narrow down the issue Using only what is documented:
   • Confirm that the MSI laptop is not joined to or managed by an organization. If it is, it cannot be registered to a personal Microsoft account.
   • Ensure that the same Microsoft account is used consistently on the device and online at the devices page.
   • After signing in with the Microsoft account on the device, allow up to 24 hours for the device to appear in the online devices list.
   • If the device might have been associated with a different Microsoft account previously, sign out of that account on the device and sign in with the intended account, then wait for synchronization.

Because non‑Surface Windows 11 PCs cannot be manually registered by serial number, and registration is automatic on sign‑in, resolving the repeated verification prompts and getting the device to appear online depends on ensuring the PC is not organization‑managed, using the correct Microsoft account, and allowing time for the device to sync to the account.

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References:

• Manage devices used with your Microsoft account