Not receiving photos

Question

i am not able to receive photos that i send from my iphone anymore

Answer 1

Dear @Kurt Clancy,

I understand how frustrating it is when photos you send from your iPhone no longer appear in Outlook, especially when this was working before. To help us better understand what’s happening, could you please confirm the following:

• Do the emails themselves arrive in Outlook, or are they missing completely when you send photos from your iPhone?
• When you open the sent message on your iPhone, do you see the photos attached, or are they shown as links (for example, iCloud links)?
• Which app is you using on the iPhone to send the photos? (Outlook for iOS or Apple Mail)
• Does this happen only when sending photos to yourself, or also when sending photos to other recipients?
• Could you let me know which email account you’re using in New Outlook for Windows (work/school vs personal), and whether the same account is used on your iPhone?
• Is your iPhone managed by your organization (company policies, Intune, device management)?
• Does this issue also happen when you use other devices or other accounts to send the photos?
• Could you please share a screenshot of the issue (for example, how the email appears in Outlook where the photos are missing)? (Note: Please remember to cover or remove any personal or sensitive information (email addresses, names, or account details) before sharing the screenshot).

In most cases, this behavior is related to how images are handled or blocked for security reasons rather than a delivery failure. Please check the following:

Step 1: Confirm the email is arriving

In Outlook (New Outlook for Windows), please check your Inbox, Junk Email, and Deleted Items folders. Also review any inbox rules or Focused Inbox settings to ensure the message is not being moved automatically.

Step 2: Check image settings on your iPhone

If you use Outlook on iPhone, go to Settings > search for "Block external images" and make sure this is turned off.

Step 3: If you use Apple Mail on iPhone

Please open the Sent folder on your iPhone and confirm the photos are actually attached. Sometimes photos are sent as iCloud links instead of full attachments, which Outlook may block as external content.

Step 4: Work or managed device

If this is a work account or a managed device, mobile security or app protection policies may block photos from being shared into Outlook. In this case, your IT administrator will need to review the settings.

Note: Please understand that as a forum moderator, my role is to provide general guidance and troubleshooting support. I don’t have access to internal systems or backend tools, and I appreciate your understanding of these limits.

I hope the information shared helps point you in the right direction. Please try the steps above and let me know if they work. If not, we can continue working together to narrow this down.

The first response may not always resolve the issue right away, but with your help and more details, we can work toward a solution.

Thank you for your patience and understanding. I'm looking forward for your reply.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

In Outlook on Windows, photos sent from an iPhone may not appear if images are being blocked or if the images are handled by another app before reaching Outlook.

Check these areas step by step:

1. Confirm the messages are actually arriving

• In Outlook, check Inbox, Junk Email, and Deleted Items folders for the messages from the iPhone.
• If using rules or focused inbox, temporarily disable or review them to ensure messages are not being moved automatically.

2. If the email arrives but photos do not show

• If using Outlook for iOS or Android to view the same account on the phone, the Block external images setting can prevent images that are linked to the internet from loading automatically. In that case, a banner appears and images must be tapped to download.
• If images are not displayed before replying or forwarding from mobile, they will not be downloaded into that reply/forward.

3. Adjust image blocking on Outlook mobile (if also used)

• In Outlook for Android or iOS, go to Settings and look for Block external images.
• Turn this setting off if images from trusted senders should load automatically, or tap the banner in each message to download images when needed.

4. If using the Apple Mail app on iPhone

• If the iPhone is used to send the photos and Apple Mail is configured with the same account, verify that the photos are actually attached in the Sent folder on the iPhone.
• If self‑CC is used and the copy never appears in Outlook, verify that the contact or own address is not blocked on the iPhone, as blocked self‑contacts can cause messages to be moved or deleted before Outlook sees them.

5. If photos are stored in iCloud instead of attached

• If the iPhone is sending links or cloud references instead of full attachments, Outlook may show a message with blocked external content. In that case, allow images or open the link as needed.

If after these checks the emails themselves are missing from Outlook (not just the images), review any server‑side rules, junk filtering, or mobile client behavior that might be deleting or moving messages before they reach Outlook on Windows.

---

References:

• Why am I seeing "Some images were blocked" when I open certain emails?
• Why don’t I see images when replying to or forwarding a message?
• Issues receiving self CC'd emails - Microsoft Q&A