I have completed AI-900 but not reflecting in certification

Question

I have given my AI-900 certification exam on 14-03-2026 (14th march), yet still not reflecting in my certifications board , can you please help me with this issue.

Answer 1

It can take 24-48 hours for results to appear on your Microsoft Learn profile

https://learn.microsoft.com/credentials/certifications/missing-certifications

Did you take the exam with Pearson Vue or Certiport?

Answer 2

Exam and certification visibility issues are handled through Microsoft’s credentials support channels, not through forums.

Use these steps to get help:

1. Verify the correct Learn profile
   • Sign in to Microsoft Learn and make sure the account used for the exam is the same one used for the Certifications dashboard.
   • If there might be multiple accounts, sign out and try other personal/work/school accounts that could have been used when registering the exam.
2. Check for missing credentials guidance
   • Review the guidance for missing exams or certifications to confirm basic requirements and common causes (wrong account, Certiport vs Pearson VUE, legacy certifications).
3. Open a Microsoft Credentials Support ticket
   • Go to the Microsoft Credentials Support portal as described in the context.
   • Sign in with the same Microsoft account used for the AI-900 exam.
   • Complete the contact details, then return to the same link so it auto-selects:
     • Product Family: Learning
     • Service: Microsoft Credentials
   • Submit a ticket describing that AI-900 (taken on 14-03-2026) is not appearing in the Certifications section.
4. If needed, contact the exam delivery provider
   • If the exam was taken via Pearson VUE and they confirm it was delivered successfully but the result is missing in the Learn profile, still proceed with Microsoft Credentials Support, as they handle profile and certificate issues.

These steps route the case to the team that can investigate the exam result, account linkage, and update the certification record if appropriate.

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References:

• Missing Exams or Certifications
• Have not received my certificate after successful completion of my exam - Microsoft Q&A
• How we get certification certificate after exam pass, didn't received from last 6 months - Microsoft Q&A
• Can't see my completed exam certificate - Microsoft Q&A
• How to download certificates for my modules and learning path completed - Microsoft Q&A