after register portal.azure.com and subscribed that not able to access the services

Question

Sign-in failed

Error code: interaction_required

Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: a353dcc2-1004-4ccc-bce5-e4b6b96e4500 Correlation ID: 019cf5a3-2897-7cd8-82a3-e3059de51877 Timestamp: 2026-03-16 07:53:59Z

Answer 1

Hi @Vamsi Krishna N ,

if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:

Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

If you need to reactivate your tenant:

• The tenant administrator can reach out to Microsoft, see the global support phone numbers.

• Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>

Instead of the Tenant Id login with the Tenant Name works as well: https://portal.azure.com/<yourTenantName>.onmicrosoft.com

If nothing works so far you can try this solution:

• Login to https://entra.microsoft.com/
• Go to Entra ID -> Overview, and click on Manage tenants
• Create a new Tenant and get its Domain name
• Login back to Azure portal and add the new Tenant domain name (or Tenant Organisation ID), like this: https://portal.azure.com/xxx.onmicrosoft.com
• From there you can open a ticket (if your are not a free user), or at least work with your new tenant.

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Answer 2

The error AADSTS5000225 indicates that the Azure tenant is blocked due to inactivity and is currently inaccessible.

Key points from the tenant lifecycle policy:

• When a tenant is marked inactive, sign-in is blocked and this exact error is expected.
• Administrators can request reactivation only within 20 days of the tenant entering the inactive state.
• After 20 days in this blocked state, the tenant is permanently deleted and can’t be recovered.

Actions depend on the role and the tenant’s status:

1. If acting as the tenant administrator and the tenant has been inactive less than 20 days:
   • Contact Microsoft support to request tenant reactivation. Use the global support phone numbers listed under Microsoft support: global support phone numbers.
   • Don’t open multiple support cases for the same issue; wait for the decision on the first case.
2. If the tenant has been blocked more than 20 days:
   • The tenant is deleted and can’t be restored.
   • A new tenant must be created to continue using Azure services.
3. While the tenant is blocked:
   • Authentication to that tenant will continue to fail with AADSTS5000225.
   • Applications should minimize authentication requests against this tenant until it is reactivated.

If sign-in issues persist even after confirming the tenant is active again, also verify that the correct directory is selected in the Azure portal and that the account has sufficient permissions. If the correct directory is selected but no subscriptions are visible, the account may need to be assigned the Owner role on a subscription.

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References:

• Tenant inaccessible due to inactivity
• Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity - Microsoft Q&A
• 7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• No subscriptions found sign in error for Azure portal
• Troubleshoot Azure subscription sign-in issues