AZ-104 Exam Passed but Result Not Appearing in Microsoft Learn Transcript

Question

Hello, I passed the AZ-104 exam but it still doesn’t appear on my Microsoft Learn profile after 48 hours. What could be the issue?

Answer 1

Hi,

Please create a certifications support request using below link. They will help get your certification to show up in your profile:

https://aka.ms/credentialssupport

You need to be signed in with Microsoft Account tied to your certifications. Below is what the screen should like to create a support request:

Please click Accept Answer if the above was useful.

Thanks.

-TP

Answer 2

Exam results for most Microsoft Certification exams are typically available in the Certifications tab of the Learn profile within 24 hours, but it can take up to 24 hours to appear. Results are then reflected in the transcript that is accessible from the Certification Dashboard or the Learn profile.

Because more than 48 hours have passed and Pearson VUE has already confirmed that the exam submission was successful, the next step is to contact Microsoft Credentials Support so the certification team can investigate the missing result and ensure the exam record is correctly associated with the Learn account.

Before contacting support, verify the following:

1. The Microsoft account used to sign in to Microsoft Learn is the same one used when registering for the AZ-104 exam with Pearson VUE.
2. In the Learn profile, check both:
   • Credentials → Certifications to see if the certification or passed exam appears.
   • Transcript section to confirm whether the passed exam is listed there.

If the result still does not appear, open a case with Credentials Support and provide:

• Full name as used on the exam registration.
• Exam ID (AZ-104), date, and test center.
• Pearson VUE confirmation that the exam was submitted.
• The Microsoft account (MSA) used on Learn.

The support team can then locate the exam record, fix any account linkage issues, and update the transcript and certification records if needed.

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References:

• Certification process overview
• Where can I find a transcript of my training and credential completion history?
• Access your certificates, badges, and transcript