GH-300: Github Copilot - Request for Voucher Extension Due to Technical Issue During Exam

Question

Hello,

My exam was originally scheduled on 26th December using a voucher that was set to expire on 31st December.

On the exam day, the exam could not start due to a technical issue. I contacted Pearson VUE support, and they cancelled the exam and restored the voucher.

However, when I attempted to reschedule the exam, no slots were available before 31st December, which was the voucher’s expiration date. As a result, the voucher expired before I could book a new exam slot.

Since the cancellation was due to a technical issue and the voucher could not be used despite my attempts to reschedule, I kindly request your assistance in reinstating or extending the voucher validity so that I can schedule my exam.

Please let me know if you need any additional details such as the exam registration ID or voucher code.

Thank you for your support.

Best regards, Akshay Birajdar

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Mod moved from : Microsoft Copilot | Other

Answer 1

Voucher expiration extensions are not permitted. Exam vouchers must be redeemed and the exam taken before the voucher expiration date; once expired, they cannot be reinstated or extended.

For issues related to technical problems during the exam delivery or questions about the handling of the cancellation and voucher restoration, support must be contacted directly so they can review the specific case details and advise on any possible resolution.

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References:

• Microsoft at SXSW EDU Certification Exam Vouchers Terms and Conditions
• An Important Update on Microsoft Training and Certification
• Reschedule and cancellation policies
• Exam schedule error - Microsoft Q&A
• Redeem Microsoft voucher for a certification exam - Microsoft Q&A
• Where to download my Microsoft certificate - Microsoft Q&A
• Legal Name - Microsoft Q&A
• Account suspended - Microsoft Q&A

Answer 2

Whom shall I contact directly for any technical issue during exam delivery and voucher restoration?