I forgot my global admin email

Question

pls check if this email : [Moderator note: personal info removed] @c9-ict.com is the global admin email

Answer 1

Hi @Mohamed Algorashy,

Please understand that our forum is a public platform, and we will modify your question to cover your personal information including your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.    

I have moved the information to the Private message if you need to add any more privacy information please add it in there.

Regarding your issue, for security and privacy reasons, it’s not possible to verify whether a specific email address is a Global Administrator. This information can only be viewed by someone who already has administrative access to the tenant. Please ask another administrator with admin rights to sign in to the Microsoft 365 admin center and review the list of roles to see which user has Global Administrator rights there. 

If you are the only Global Administrator for the organization and unable to remember the exact email account, the next step is to contact Microsoft’s Data Protection Team. Only this team is authorized to perform backend verification and assist with administrator access recovery in situations like this. 

You can find the appropriate customer service phone numbers at this link: Customer service phone numbers.

Please remember to provide them with your account details and explain the situation. Be ready to provide:     

• The company name used during subscription    
• Billing email address (even if it’s a personal Microsoft account)    
• Payment method details (last 4 digits of the card, billing address)    
• Any subscription ID or invoice numbers from billing email    

When you call the support number, you may hear an introduction of about 30 seconds such as "you can visit the link...". You can ignore this introduction and wait until you are presented with the options. Then press "1" as a business email user, and again "1" for technical help.

To make the process smoother, here’s an example of how to respond when speaking to the automated system (IVR):     

IVR: What kind of problem are you concerned about?     

You:  Authenticator.    

IVR: What kind of product do you use?     

You: Office 365 for business.     

IVR: education or company account?     

You: For companies     

IVR: Are you an administrator?     

You: Yes.     

IVR: Do you have the other administrator in your organization?     

You: No.     

IVR: Do you need a... Service request?     

You: Yes     

These prompts help direct your call to the right support team more quickly, especially when dealing with account lockouts and authentication issues. 

If you still cannot reach to agent, there is still a workaround, you might consider registering for a new tenant by signing up for a trial subscription via this link Compare All Microsoft 365 Plans. This would allow you to create a new tenant following the provided prompts.    

• Follow the guided setup to create a new Microsoft account and a new tenant.
• This tenant will be completely separate from your existing Microsoft 365 environment.

Once set up, you can access the admin console of the new tenant by logging into admin center and follow the steps in this article: Get support - Microsoft 365 admin and submit a support ticket requesting to speak with the Data Protection team on behalf of your previous tenant.    

Include the following details:

• The administrator email address for the locked tenant
• The domain name of the locked tenant
• Any error messages you are seeing
• A description of the authentication or sign‑in issues
• Confirmation that you are the administrator of the locked tenant

Before submitting the ticket, make sure the Support Assistant is turned Off as several customers have reported that when the Support Assistant is enabled, the Contact Support option may not appear.

As shown in the screenshot, simply switch Support Assistant > Off, then enter your issue description. Once disabled, the Contact Support button should appear, allowing you to submit the ticket normally.

Important note:

• This new trial tenant does not provide access to any data, users, or settings from your original locked tenant. It is only intended as a temporary way to contact Microsoft Support.
• Once the issue with your original tenant is resolved, be sure to cancel the trial subscription to avoid any unintended charges. You can do this from the Microsoft 365 Admin Center by going to Billing > Your products and canceling the trial there.

Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges.

As forum moderators, we don’t have access to the detailed system needed to troubleshoot this effectively due to privacy and security constraints. To quickly resolve this and regain access, the most effective step is to contact Microsoft Support Team directly. Only they have the ability to help with your Authenticator issue.    

Hopefully it will help work with your issue and if you have any other questions or need further assistance, feel free to ask.   

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Answer 2

It is not possible to check or confirm whether a specific email address is the global admin for a Microsoft 365 tenant.

To find or verify the administrator for a work or school account, use internal contacts and support channels in the organization:

1. For a business environment, contact the internal help desk, IT department, or the person who manages Microsoft 365.
2. If unsure who that is, ask the person who originally provided the account information and password.
3. If access to Microsoft 365 admin tools already exists, sign in to the Microsoft 365 admin center and check Users > Active users to see which accounts have admin roles.

If the global admin account or its password has been lost and there is no other admin:

1. Follow the guidance for forgotten admin passwords and use the self-service password reset process if configured.
2. If this fails and there is only one admin, contact Microsoft Support directly as described in the password reset guidance.

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References:

• User email settings in Microsoft 365
• Find the administrator for your work or school account
• You don't get an email message or text message when you reset your admin password for Office 365, Azure, or Intune