Microsoft 365 subscription

Question

I'm old and ill. forgot I needed 365 to edit documents so cancelled it. Never received my credit. Now I want to get the subscription back and clicked on some things this morning. Now am concerned I will be charged a second time. Will you please contact me with the status of this account? There seems to be no way to speak to a person about the issue. E Mail loujean***@aol. or phone <removed> If I have further questions how can I contact you?

Venettia Maddux

Answer 1

My apologies as I noticed you rated my answer as unhelpful here, and I want to make sure I answered your question completely and accurately. Is there anything else I can help you with?

Answer 2

Hello, good day and thanks for your question. To add to the above, you can also try to logout and login again on any Microsoft 365 app (e.g from Word > click on File > Account > Sign out/Sign in or Update License) and if you do not see that it is not an unlicensed product it means that you still have the subscription on your account.

Answer 3

Account status, refunds, and charges cannot be checked or changed here because there is no access to personal billing data.

To review charges, restore the subscription, and request a refund if eligible, follow these steps:

1. Check current subscriptions and charges
   1. Go to https://account.microsoft.com/services and sign in with the same Microsoft account used for Microsoft 365.
   2. Under Services & subscriptions, look for:
      • Any active Microsoft 365 subscription (for example, Microsoft 365 Basic, Personal, Family, or Premium).
      • Any recently cancelled subscription.
      • The billing dates and prices to see if there is more than one active subscription.
2. Check if a refund is possible
   • To see if a cancelled subscription is eligible for a refund, it must be cancelled first.
   • Not all cancellations result in a refund.
   • Detailed refund steps and rules are described here: How to get a refund on a Microsoft subscription.
3. Cancel extra or duplicate subscriptions If there is more than one Microsoft 365 subscription listed and only one is needed:
   1. On https://account.microsoft.com/services, find the subscription not needed.
   2. Select Manage.
   3. Select Cancel (or Upgrade or Cancel) and follow the on‑screen steps.
   4. This prevents additional charges.
4. Restore or keep Microsoft 365 active
   • If the subscription shows Turn on recurring billing, turning it on will keep the subscription active and prevent interruption.
   • If the subscription is expired or cancelled, a new subscription can be purchased from the same page under Services & subscriptions.
5. When a refund may be prorated
   • In some countries (for example, Canada, Israel, Korea, Turkey, Denmark, Finland, Germany for certain purchases, Netherlands, Poland, Portugal), cancelling may provide a prorated refund depending on subscription length. Details are in the “Countries with prorated refunds” section linked from the refund article.
6. Contact Microsoft support to speak with someone For help from a person (chat or call back):
   1. Go to the Microsoft support page: Contact Microsoft Support.
   2. Enter a short description such as “Microsoft 365 billing refund and duplicate charge”.
   3. Select Get Help.
   4. If the automated help does not solve the issue, choose Contact Support.
   5. Select the product category Microsoft 365 & Office and then Manage my subscription.
   6. Choose Chat or Call back and provide a phone number so a support agent can call.

For future questions, the same Contact Support page can always be used to reach Microsoft 365 Customer Service for home subscriptions.

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References:

• How to get a refund on a Microsoft subscription
• Microsoft 365 Customer Service and Support
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• How to connect with Help and Support - Microsoft Q&A
• Cancellation - Microsoft Q&A
• Request refund - Microsoft Q&A
• cancel subscription - Microsoft Q&A