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Cannot login to my Azure Default Directory

Đức Đại Vương 20 Reputation points
2026-03-16T14:17:57.02+00:00

My personal account is linked to my Azure Default Directory account, and I'm the only admin. I also enabled MFA for this default directory account, but I changed to my new phone and cannot use MFA on the old phone.

What can I do to reset MFA for my default directory.

Thank you.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Answer accepted by question author

  1. Sridevi Machavarapu 29,530 Reputation points Microsoft External Staff Moderator
    2026-03-16T14:34:57.3733333+00:00

    Hello Đức Đại Vương,

    The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

    To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

    1 person found this answer helpful.

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