I have an outlook email account and it is not working. I need help asap.

Question

I have an outlook email address and for the last 5 days, I have tried logging in and it appears as though Outlook is bouncing between different URLs. Every time I try to contact Microsoft Technical support, I am getting NO SUPPORT. Every time I try to create a ticket and put in my Email address, it says the Email account is not valid.

Can anyone provide me with ANY HELP AT ALL ???

Answer 1

Hi Jeffrey Lewis,

Welcome to Microsoft Q&A forum. 

The sign-in page redirecting back and forth between multiple URLs is often related to stuck browser sign-in data (cookies/session). Please try the steps below in order:

1. Sign in using a clean session

• Open an InPrivate/Incognito window.
• Go directly to https://outlook.live.com and sign in again.

2. If sign-in works in InPrivate

• In your regular browser, clear the cookies/site data for Microsoft and Outlook sites (for example: outlook / live / microsoft), then close all browser windows and try signing in again.

3. Rule out sign-in blockers

• Temporarily disable any VPN/Proxy and ad‑blocking or security extensions (if enabled), then try again.
• Try using a different browser (Edge/Chrome/Firefox) and/or a different network (Wi‑Fi or mobile data/hotspot).

About the “Email account is not valid” message when creating a support ticket:

This message may appear if the request is being submitted through an incorrect support path. Please contact Microsoft Support using the steps below:

• Go to the Microsoft Support page and type live chat in the search box.
• Select Get Help, then choose Contact Support.
• If you can’t sign in to the affected account, sign in using a different Microsoft account.
• Under Products & Services, select Other Products, then choose Billing and Account profile question.
• Select Chat with a support agent via web browser.
• Clearly explain the sign-in behavior and the message you are seeing during the chat.

Please feel free to let me know if you have any further updates, thanks

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Answer 2

Follow these steps to get help and troubleshoot the Outlook.com sign-in issue:

1. If sign-in is failing or looping between URLs, use the Microsoft account sign-in helper first: select Get help signing in here: Get help signing in.
2. If sign-in works but Outlook.com itself is not loading correctly, use the in-product Help pane:
   • In Outlook.com (web), select Help from the top menu, then Help again.
   • In the Search Help box, type a short description of the problem (for example, “Outlook web keeps redirecting”) and press Return.
   • Review the self-help suggestions.
   • If they do not resolve the issue or show No results found, scroll to the bottom of the Help pane and under Still need help? select Yes to contact support via email.
3. If Outlook.com support replies are not arriving, make sure the mailbox is not full. If it is, reduce mailbox size so replies can be delivered. Guidance is in Storage limits in Outlook.com linked from the article below.
4. If completely unable to sign in to use the Help pane, use the general Microsoft support entry point to describe the problem and be routed to the right support experience: enter your problem here.
5. If the account might be blocked or compromised, also review the relevant Outlook.com help topics (for example, “Unblock my Outlook.com account” or “How to verify your Outlook.com account”) and use the Still need help? → Yes path in those articles to reach support once signed in.

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References:

• How to get support for Outlook.com
• Outlook.com email account appears as "outlook_[long series of letters and numbers]@outlook.com" in Outlook for Windows
• Email stuck in Outlook.com
• Unblock my Outlook.com account
• How to verify your Outlook.com account