My Template

Question

My Template is missing from ribbon, how do I get it back?

Answer 1

Is there a projected timeline for fixing the Missing My Templets App?

Answer 2

In classic Outlook for Windows, the missing My Templates button is part of a known service issue rather than a local setting problem.

When composing a message, the View Templates button under My Templates can be missing from the ribbon, and My Templates may also be missing under All Apps. Attempts to add the add-in back can show a "Something went wrong" error, and some users cannot find it under All apps > Add Apps. This is being tracked as service incident EX1238375, caused by a recent authentication change for the My Templates add-in in Exchange Online.

Microsoft has reverted the change to the previous authentication method and telemetry shows access errors dropping while they confirm remediation with affected tenants. If My Templates is still missing, this is not something that can be fully fixed from the client side; it depends on the service-side rollout.

For tenant administrators working with Microsoft Support, the documented steps are:

1. Connect to Exchange Online PowerShell as a tenant administrator. See Connect to Exchange Online PowerShell.
2. Start a transcript to capture output (path can be adjusted):

      Start-Transcript -Path "C:\mytemplates\MySession.txt" -Append
   

3. Check the status of the My Templates add-in:

      get-app -Identity a216ceed-7791-4635-a752-5a4ac0a5eb93
   

4. Ensure the add-in is enabled at the organization level:

      Set-App -Identity a216ceed-7791-4635-a752-5a4ac0a5eb93 -OrganizationApp -Enabled $true
   

5. List add-ins to confirm status:

      get-app
   

These PowerShell steps are primarily for use when requested by Microsoft Support. If the add-in is enabled but still not visible, the remaining resolution depends on completion of the EX1238375 service fix by Microsoft.

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References:

• My Templates are missing from Outlook