hello becoming employed with Turbo tax and i was told to contact you guys because there is a driver you all can help me install

Question

There is a driver that is needed in order to become completely installed into turbo tax for employment. They told me to contact you all and you can help me with this driver

Answer 1

TurboTax employment software and its specific drivers are not covered in the available information. However, if Windows is blocking a required driver or cannot find it, the following supported options apply on Windows devices:

1. If Windows says “A driver can’t load on this device”
   • This can be caused by the Memory Integrity setting in Windows Security.
   • First, try to get an updated, compatible driver:
     1. Open Start and search for Update.
     2. Open Windows Update and install all important and recommended updates.
     3. If the driver still is not installed, go to the hardware or software manufacturer’s support site (for TurboTax, that would be Intuit) and download the latest driver they provide.
   • If the driver still will not load and the vendor explicitly instructs that this driver must be used, Memory Integrity can be turned off (this reduces protection and may remove Secured-core status on supported PCs):
     1. Open Start → Settings → Update & Security → Windows Security → Device Security.
     2. Under Core isolation, select Core isolation details.
     3. Turn Memory Integrity to Off.
     4. Restart the PC and reinstall the driver.
2. If Windows cannot find or update the driver automatically
   • Let Windows try to install it:
     1. Open Windows Update from Start → search Update → Windows Update.
     2. Ensure important and recommended updates are enabled so driver updates are included.
   • If the driver is downloaded manually from the vendor and is not self-installing:
     1. Open Device Manager (Start → search Device Manager).
     2. Find the relevant device, double-click it.
     3. Go to the Driver tab and select Update Driver.
     4. Choose to browse the computer and point to the folder where the vendor’s driver files are stored, then complete the wizard.
3. If there is no driver at all for the device
   • The correct driver must come from the device or software vendor. If Windows Update does not offer it and the vendor does not provide a compatible driver, the device or feature will not function.
   • For TurboTax employment onboarding, only Intuit can provide the exact driver package and instructions; contact their support if the driver file or download location was not provided.

For any TurboTax-specific onboarding or employment requirements, including special drivers or security components, the official Intuit/TurboTax support channel must be used, as only they can supply and support that driver.

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References:

• A driver can't load on this device
• Update a driver for hardware that isn't working properly
• Results for the Driver Verification Assessment
• I can't open turbo tax in windows 11 - Microsoft Q&A
• clear install in progress errors - cannot install Turbo Tax in Windows 11 - Microsoft Q&A