F5 key no longer turns on back light

Question

Computer is updated. Back light still works on selected keys (like caps lock or muted mic) but the back light does not fully light up the keyboard when I press F5; The F5 key no longer responds at all. There were no drops or spills or damage that could have warranted this.

Answer 1

Hi. I'm David, and I'm happy to help you.

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Just to be sure: Does the F5 key fail across all functions, not only for the keyboard back light? For instance, if you open a browser and press F5, does the page reload, or does nothing happen?

If the key doesn't respond at all, could you test the keyboard on another computer? And if it's a built‑in laptop keyboard, try connecting an external one to see if F5 works there. While the external keyboard won't control the back light, it should still refresh a browser page.

These checks will help confirm whether the issue is software‑related or a hardware fault in the keyboard.

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Let me know the result.

Feel free to ask any questions you may have.