Identify a recurring charge

Question

There is a recurring credit card charge of $40 labeled A1010BUSD01. I need help canceling this charge as I have no idea what it is for.

Answer 1

See https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93 .

Answer 2

Follow these steps to identify and cancel the recurring $40 charge:

1. Investigate the charge in the Microsoft account dashboard
   • Go to the Manage your payments page of the Microsoft account dashboard: https://go.microsoft.com/fwlink/?linkid=2246882
   • Find the payment method that matches the credit card with the $40 charge.
   • Locate recent transactions and select Investigate for the matching charge. This helps determine whether it is tied to a Microsoft subscription, in-app purchase, pre-order, or another Microsoft service.
   • Common causes include:
     • A Microsoft subscription with recurring billing enabled.
     • Purchases made by a family member using the same card.
     • A previously declined charge that was retried.
     • A pre-order or split order that has just shipped.
     • In-app purchases from apps or games.
2. If it is a Microsoft subscription, turn off recurring billing
   • Go to https://account.microsoft.com/services and sign in with the same Microsoft account that owns the subscription.
   • Under Services & subscriptions, locate the subscription associated with the $40 charge and select Manage.
   • Select Turn off recurring billing and confirm. This stops future charges while keeping access until the subscription expires.
3. If unable to cancel or see the subscription
   • Verify that the correct Microsoft account is being used (the one that originally purchased the subscription).
   • If the subscription was purchased through a third-party (Apple App Store, Google Play, or a retailer such as Amazon or Best Buy), cancellation and refunds must be handled through that provider.
   • If there is an overdue balance on the subscription, pay the past-due amount first; cancellation may be blocked until the balance is cleared.
4. If the charge is accidental, unauthorized, or you cannot identify it
   • If it appears as an accidental or unauthorized purchase, submit a refund request for the relevant order using the Microsoft Store refund process described in the referenced article.
   • If there are duplicate charges for the same order, contact Microsoft Store Support with the Microsoft account and order number.
   • If there is concern that the account has been compromised, follow the guidance to recover a hacked or compromised Microsoft account and secure it.
   • If the transaction cannot be found under any Microsoft account, contact the bank or card issuer to dispute the charge and request that the card be blocked and reissued if necessary.

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References:

• How to investigate a billing charge from Microsoft
• Turn recurring billing on or off for a Microsoft subscription
• Unable to cancel your Microsoft subscription
• Pay for a past-due Microsoft subscription
• Renew or cancel your Microsoft 365 for business subscription
• Cancel an order or pre-order from Microsoft Store
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A
• Game Pass refund - Microsoft Q&A
• cancel subscription - Microsoft Q&A
• Request refund - Microsoft Q&A