Outlook not recieving or sending emails

Question

Hi,

My outlook is working fine with Sending and Recieving 2 of my Gmail accounts.

The 3rd account will not Send or Recieve.

I have gone into accounts and tried to repair the account but I keep recieving this message:

"We wern't able to set up your Google account with IMAP. You may need to make changes to your G Mail settings"

I have looked at my other 2 accounts that are working and the settings seem the same.

Answer 1

The error indicates a problem with how the third Gmail account is authorized and/or configured for IMAP, even if the other two accounts work.

Follow these steps specifically for the failing Gmail account:

1. Enable IMAP in that Gmail account
   1. Sign in to the problematic Gmail account in a browser.
   2. Select Settings (gear icon) > See all settings.
   3. Go to the Forwarding and POP/IMAP tab.
   4. Under IMAP access, select Enable IMAP.
   5. Select Save Changes.
2. Verify the server settings in Outlook When adding or repairing the account in Outlook, ensure the IMAP/SMTP settings for this Gmail account match the following:
   • Incoming mail (IMAP) server: imap.gmail.com
     • Requires SSL: Yes
     • Port: 993
   • Outgoing mail (SMTP) server: smtp.gmail.com
     • Requires SSL: Yes
     • Requires TLS: Yes (if available)
     • Requires Authentication: Yes
     • Port for SSL: 465
     • Port for TLS/STARTTLS: 587
   • Account name/username: full Gmail address
   • Password: the correct password (or app password if using one)
3. Re-run the Google sign-in/consent for this account in Outlook For classic Outlook, this specific error can occur if, during the browser sign-in for this Gmail account, the consent box was not checked to allow full mail access. Remove or repair only the failing Gmail account and, when Outlook opens the Google sign-in page for that account again, ensure the following permission is checked:
   • “Read, compose, send, and permanently delete all your email from Gmail.”
   If Outlook shows a Retry link on the error dialog for this account (available starting with Current Channel Version 2412 Build 18324.20168), select Retry to repeat the browser sign-in and this time check that permission box.
4. If the account still fails while the others work
   • Remove just the problematic Gmail account from the Outlook profile.
   • Confirm IMAP is enabled for that Gmail account (step 1).
   • Add the account back in Outlook, carefully completing the Google sign-in and granting the full mail permission above.

These steps target the specific IMAP/authorization issue that affects a single Gmail account even when others in the same Outlook profile are working.

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References:

• Fix problems connecting your Google account to the Microsoft Cloud
• Unable to add a Gmail account to classic Outlook

Answer 2

Just about to try