My Outlook 365 is not receiving email and hasn't for at least 5 days or so.

Question

I have contacted my internet service provider and they have said that everything is good on their end and it is an Outlook issue. Please advise.

Answer 1

Hi Susie, can you please check that IMAP is enabled in Gmail at https://mail.google.comunder Settings → Forwarding and POP/IMAP. If you use two-step verification, create an app password at https://myaccount.google.com/apppasswords

and use it in Outlook. Then remove and re-add your Gmail account in Outlook using the app password or OAuth sign-in. Also ensure your internet connection is active and no firewall or antivirus is blocking Outlook.

Answer 2

Hello,

Do you see new messages when you sign in to your mailbox on the web at Outlook.com or Outlook on the web?

• Sign in through https://outlook.office.com and check if new messages appear. If mail appears there, the Outlook app on your device has a sync issue.

• Check mailbox storage in Settings, General, Storage. Microsoft blocks new mail when the mailbox reaches the storage limit.

• Check Junk Email and Other folders. Filters move messages there.

• Review Inbox rules in Settings, Mail, Rules. A rule might move or delete incoming mail.

• Look at the Outlook status bar. The status should show Connected. If Outlook shows Working Offline or Disconnected, new mail will not arrive.