I have a HP ENVY 5560 printer/scanner the scanner isn't working

Question

I have an HP ENVY 5660 printer/scanner the scanner isn't working

Answer 1

Here is the Official HP Support for your printer: https://support.hp.com/us-en/contact/printer-serial-number

Here is HP's own user community, where you talk to other people who have the same printer as you:

https://h30434.www3.hp.com/

Finally, here is HP's very own virtual assistant: https://virtualagent.hpcloud.hp.com/?botClient=Portal&lc=en&cc=us&psc=true&t=3736ebf2-9d7d-4e93-9b4b-efab9f7c0c57

Answer 2

Dear Jean Waege, 

I understand how inconvenient the scanner on your HP ENVY device is not working can be, especially when the printer is part of your regular workflow. At this point, I recommend that you review and try the steps provided in both the AI generated answer and the Independent Advisor’s answer on your thread. Those replies typically include the most relevant checks for this scenario. 

To help narrow this down a bit further, could you please let me know the following: 

• Is the printing function still working normally, or is the issue only with scanning? 
• Is the printer connected by USB or Wi-Fi? 
• Does scanning fail in all apps, or only in one app such as Windows Scan or HP Smart? 
• Do you receive any error message when you try to scan? If yes, please share the exact wording or a screenshot. 
• Did the issue begin after any recent Windows update, printer software change, or network change? 

In the meantime, you may try the steps below: 

1. Restart both the PC and the printer 

• Please turn off the printer completely, restart the PC, then turn the printer back on and wait until it is fully ready.  
• If you are using a USB connection, reconnect the cable directly to the PC if possible.  
• If you are using Wi-Fi, please make sure the PC and printer are connected to the same network.  

2. Test scanning with the Windows Scan app 

• If you have not already tried it, please open the Windows Scan app and test a scan from there.  

3. If only one app fails, repair or reset that app 

• If the scanner does not work only in one app, such as Windows Scan or another scan application, please go to: Start > Settings > Apps > Installed apps > [App name] > Advanced options 
• Then choose Repair first. If the issue continues, try Reset. 

4. Run the HP scanning diagnostics 

• Please using the HP Smart app and its Diagnose & Fix option for scanner-related issues.  

5. Check for Windows updates 

• Please also go to Settings > Windows Update > Check for updates and install any pending updates, then test scanning again after a restart. 

While my initial response may not fully resolve the issue, I truly appreciate your cooperation as we work together toward identifying the most effective solution. Thank you so much for your understanding. 

I hope these steps help restore the scanning function on your HP ENVY 5660 and make it easier to identify what is preventing the scanner from working in Windows 11. Wishing you a smooth experience getting the device back to normal operation. 

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Answer 3

Hello

Can you go here, download and install the full feature driver for this model from HP, and see if it helps.

https://support.hp.com/us-en/drivers/swdetails/hp-envy-5660-e-all-in-one-printer-series/model/6809226/swItemId/mp-171364-7

Note: This is not Microsoft website/URL, but it is the official OEM/manufacturer site.

Answer 4

Follow these steps in Windows 11 to troubleshoot the HP ENVY 5660 scanner not working:

1. Verify Windows detects the device as a scanner
   1. Make sure the printer/scanner is powered on and connected (USB or Wi‑Fi).
   2. Select Start > Settings > Devices > Printers & scanners (or use this shortcut if available: Open Printers & scanners).
   3. In Printers & scanners, confirm the HP ENVY 5660 is listed.
   4. Select the HP ENVY 5660, then select Manage.
   5. In Manage your device, open the drop‑down menu under the device name. If Windows also detects a scanner, one of the entries will start with Scanner:. If no scanner entry appears, Windows is not seeing the scanner portion of the device.
2. If the printer is missing or only partially installed
   1. In Printers & scanners, if the HP ENVY 5660 is not listed, select Add a printer or scanner.
   2. Wait for Windows to find available printers, select the HP ENVY 5660, then select Add device.
   3. After installation, go back to Manage and check again for a Scanner: entry in the drop‑down.
3. Reinstall the printer if it is installed but not working correctly
   1. In Printers & scanners, select the HP ENVY 5660.
   2. Remove/uninstall the device.
   3. Restart the PC.
   4. Add it again using Add a printer or scanner as above.
   5. After reinstalling, print a test page to confirm basic functionality, then test scanning.
4. Install or update HP drivers/software
   1. If the scanner still does not work after reinstalling via Windows, install the latest HP driver or full‑feature software for the ENVY 5660 from HP’s support site.
   2. After installing HP’s software, test scanning again.
5. If problems continue
   1. Check HP’s support resources for the ENVY 5660 for model‑specific scanner troubleshooting and updated software.
   2. If the device is detected but HP software cannot connect or scan, follow HP’s guidance or contact HP support for further diagnostics.

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References:

• Install and use a scanner in Windows
• Fix printer connection and printing problems in Windows
• Contact printer manufacturer for more support