I purchased office 2024 but it says it will expire in one month

Question

I purchased office 2024 but it says it will expire in one month

christina walsh 0

I purchased office 2024.

However, when i go to launch word, a message says it will expire in one month.

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2 answers

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Answer 1

EmilyS726 222.4K Independent Advisor

Hello,

In Word, or Excel, can you go to Files > Accounts, and share a screenshot to show the full name of the product please?

Also, is it purchased via Microsoft or third party?

EmilyS726 222.4K Reputation points Independent Advisor

2026-03-16T21:30:30.1233333+00:00

Why did you already rate my reply when I am in the process of gathering information necessary for troubleshooting? Not all questions can lead to solution right away especially when information needed is not included.

if you can provide the info I asked for that would be great.
christina walsh 0 Reputation points

2026-03-16T21:37:13.1366667+00:00

Unfortunately, I'm unable to provide the information you requested, because it
requires access to the very same software program i was unable to install in the first place.
christina walsh 0 Reputation points

2026-03-16T21:43:59.0066667+00:00

.....
EmilyS726 222.4K Reputation points Independent Advisor

2026-03-16T21:44:59.64+00:00

Can you tell me if it’s purchased via Microsoft or Third party? Any chance the full product name is Office Pro Plus 2024? Office 2024 is incomplete product name.
christina walsh 0 Reputation points

2026-03-16T21:47:20.7433333+00:00

The software was purchased directly from Microsoft site. (It is not called "pro plus.")
EmilyS726 222.4K Reputation points Independent Advisor

2026-03-16T22:00:21.1566667+00:00

Oh good. that means it should be Office Home 2024 then.

Can you go to Windows Settings > Apps > Installed Apps, uninstall anything related to Office or Microsoft 365

Then restart the computer (don't skip).

Then install it this way:

Please go to https://www.office.com

Sign into the Microsoft account you used for the order. Click on Apps on the left.

Then on the upper right, click on "Install apps". This will now download the installer file. Once downloaded, click on the file to install. It will install the Desktop version of the apps for you then.

https://support.microsoft.com/office/download-install-or-reinstall-microsoft-365-or-office-2024-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658

If for any reason you cannot install, I need to know the exact error message.
christina walsh 0 Reputation points

2026-03-17T00:08:55.9133333+00:00

Unfortunately, I had already tried that. (uninstall, ... re-install)

Each time i went to use WORD or EXCEL, it required me to sign in,
each time , it said i had the wrong password (false).

Each time i tried to clear the "cache" it did not work.

(In fact, this laptop was wiped clean recently and had new OS installed, so it should have no cache);

However --- I found a solution.
I simply changed my password on my email account.

The next time i went to use Word, (which requires a log in),

the NEW password was now recognized. ... It is the first time i was able to get into the program.
EmilyS726 222.4K Reputation points Independent Advisor

2026-03-17T00:11:11.1833333+00:00

Oh ok, great. Glad you sorted it. I didn't know you received the wrong password error to begin with.
christina walsh 0 Reputation points

2026-03-17T00:12:26.6433333+00:00

Yes, repeatedly. It must have been a previous chat technician
that had that step about the password error.
(Providing the "delete cache" suggestion. Unfortunately that did not solve it.)
I had attempted the clear cache, the restart, reinstall, to no avail.

TY for walking through it !
Hope that password step saves someone else too !
(Completely changing it before the next attempt.)
christina walsh 0 Reputation points

2026-03-17T00:41:21.3533333+00:00

I did not realize the system was giving a 'rating.'
It appeared to be asking if the most recent step worked.
I saw the choice of yes, or no; meaning no, just to the most recent step !
EmilyS726 222.4K Reputation points Independent Advisor

2026-03-17T00:43:27.06+00:00

No worries.. all good. Just sometimes I am working with users who are very impatient and want answers now, and wouldn't allow me to gather the information first.

Answer 2

Office 2024 is a perpetual (non‑subscription) license, so seeing an expiry message usually means the installed apps are still using a Microsoft 365 subscription license instead of the Office 2024 license.

Take these steps:

Confirm whether the message is about a Microsoft 365 subscription
- Open Word or another Office app.
- If the banner or dialog mentions buying, renewing, or reactivating a Microsoft 365 subscription, the apps are still tied to a subscription license, not Office 2024.
Check the account and license in the app
- In Word, go to File > Account.
- Under Product Information, check what product is listed (for example, “Microsoft 365 Personal” vs “Office 2024”).
- If it shows a Microsoft 365 subscription with an expiry date, that explains the “expires in one month” message.
If the device came with a Microsoft 365 trial (Japan-only scenario)
- Some PCs sold in Japan include a Microsoft 365 Personal 24‑month free offer and allow switching to Office Home and Business 2024 for free after a 3‑month trial.
- After the 3‑month trial expires, the apps show Your subscription has expired and become deactivated except for viewing/printing.
- To switch to Office Home and Business 2024:
  1. Start Word/Excel/PowerPoint from Start after the subscription expires.
  2. When Your Microsoft 365 subscription has expired appears, select No, thanks and close it.
  3. Go to Account and confirm it shows Your subscription has expired.
  4. Go back to Home, choose Blank document. A yellow bar should appear offering Office Home and Business 2024 free; select Claim.
  5. If the yellow bar does not appear, use the link in the expiration email from Microsoft, or go directly to https://go.microsoft.com/fwlink/?linkid=2330590 as documented.
Redeem the Office 2024 product key with a Microsoft account
- If a product key for Office Home and Business 2024 was provided:
  1. Use the Use it now link/button (or go to Office setup).
  2. Select Get started.
  3. On Use the product key, confirm the key and product name, then select Redeem.
  4. After redemption, go to the Microsoft dashboard, then Services & subscriptions (https://account.microsoft.com/services).
  5. Confirm Microsoft Office Home and Business 2024 appears under Products you've purchased, and that any Microsoft 365 trial is listed under Canceled subscriptions.
- Once Office 2024 is correctly linked to the account, reinstalling/activating Office from that account should remove the “expires in one month” subscription warning.

If the product name includes “Microsoft 365” and shows an expiry date, that is a subscription, not Office 2024. In that case, either renew the subscription or ensure the Office 2024 perpetual license is redeemed and installed instead.

References:

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I purchased office 2024 but it says it will expire in one month

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