My account got deleted and i accidently registered a new account with the same email

Question

So, what happened to me was that my old account got deleted because apparently "security info was deleted". So, I thought that making a new account with the same email address would bring back my old account. It didn't and I wouldn't even mind that, but I paid $30 for Minecraft on that account and now I don't have Minecraft anymore. Please help me. I can give you the order number if you need it to check.

My Minecraft username is <PII removed> by the way. I even checked it on the Minecraft name checker. For the first few days it showed up, but then after a few days it says the name is available. I just want my old account back, or honestly if you can't I would just like a refund, because I am not going to pay another $30 for a game that I already paid for.

Also in the Xbox app it shows my old account and on microsoft store it shows me that I did in fact buy minecraft but tells me that "something went wrong". I also attached screenshots.

Answer 1

Hello Akshay Mathad,

Welcome to Microsoft Q&A forum. Since this is a public forum, we will hide your personal identifiable information, and I have sent that image of yours containing your personal identifiable information in a private message so we can work together to resolve the issue. Also, please check your private message in case you want to share another screenshot to avoid leaking your PII by click on the Private Message button as show below.

Based on your description, it is likely that the account has experienced a security breach. If the hacker changed the log in alias, registering another account with the email won't help. Since the entitlement is with the profile, not the email address.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. In this case, you can try to submit a recovery form to aka.ms/recovermyaccount or contact Microsoft Supportor Xbox Support. Thank you for your understanding.