Microsoft Office 2019 closes after i open it.

Question

When opening Office 2019 it opens, loads for a second and then shuts down with no warning or crash report, we tried to repair offline and online, but it did not resolve the issue. This is happening only to Outlook. Excel, Word, etc are all working fine. we even tried making a new profile but it wont work, we also tried to recreate the PST file but it also had no effect.

We are able to run it as an admin and get it to open, same for safe mode.

We were able to resolve one of our computers by upgrading it to office 2024, but we cannot do it for all of the computers, so any ideas would be very helpful.

Thanks in advance.

Answer 1

Hi, Jack Shearer

Since Outlook opens in Safe Mode and as admin, the problem is more likely a bad add-in or damaged local Outlook setting than a full Office install issue.

Here are some suggestions you can try:

Disable all COM add-ins in Safe Mode, then re-enable them one by one. If Outlook works after that, one add-in is causing the shutdown.

Run Outlook.exe /resetnavpane from Run. This can fix a broken navigation pane that makes Outlook open and close right away.

If it uses Exchange, rebuild the OST. If it uses PST, run SCANPST. Damaged local data files can cause this even after repair attempts.

Also check for Office and Windows updates, since some Outlook startup issues were fixed in later patches.

Thank you for your patience in reading, I hope this information has been helpful to you. If you can provide me with the Office version that you're using, I can further assist you.

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