I have been charged twice for my Microsoft 365 subscription. How do I get a refund on one of the charges?

Question

I have been charged twice for my Microsoft 365 subscription. How do I get a refund on one of the charges?

Answer 1

Hello, I'm Quinn and here to help!

Please note that this is a user-to-user forum, no one here has any account access. To check why you were charged twice and request a refund, please follow the steps in this article:
https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If the extra charge is confirmed to be from your Microsoft 365 subscription, you can try the steps listed to request a refund here:
https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

If you're still unable to resolve the issue, I recommend to contact Microsoft Support directly:

1. Go to https://support.microsoft.com/home/contact
2. In the search box, type Request a refund, then hit Enter.
3. Scroll down, then click Contact Support.
4. Under Products and Services, select Microsoft 365 and Office.
5. Under Category, select Manage my subscription.
6. Click Confirm, then choose one of the available support options.

Answer 2

To get a refund for one of the duplicate Microsoft 365 charges, first cancel the extra subscription and then check its refund eligibility.

1. Go to the Services page for Microsoft 365 subscriptions: https://account.microsoft.com/services/microsoft365 and sign in with the same Microsoft account that was used to purchase the subscription.
2. Locate the duplicate Microsoft 365 subscription and select Manage.
3. Select Cancel (or Upgrade or Cancel, depending on what is shown).
4. Scroll through and follow the on-screen instructions to complete the cancellation. This will also show whether the subscription is eligible for a refund based on Microsoft’s refund rules and your country/region.
5. If the subscription was purchased through Google Play or the Apple App Store, contact their support instead to request cancellation and a refund:
   • For Google Play purchases, see Learn about Google Play refund policies.
   • For Apple App Store purchases, request a refund from Apple support.

If the duplicate charge is not clearly visible or there are issues with eligibility, contact Microsoft Support for billing assistance:

• Go to Contact Microsoft Support, describe the billing issue, then choose Contact Support and follow the prompts (for example, select Microsoft 365, then Billing and Payment updates, then Chat with a support agent in your web browser).

Note:

• Not all cancellations result in a refund.
• In some countries (such as Canada, Israel, Korea, Turkey, and certain conditions in Denmark, Finland, Germany, Netherlands, Poland, and Portugal), prorated refunds may apply. Details are in the prorated refund policy linked from the cancellation and refund articles.

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References:

• How to get a refund on a Microsoft subscription
• Cancel a Microsoft 365 subscription
• i have been charged twice - Microsoft Q&A
• Request refund - Microsoft Q&A
• Request a refund - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A