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Locked out of business account due to MFA

Robert Macleay 0 Reputation points
2026-03-16T21:47:56.22+00:00

I have a Microsoft 365 business account which I am locked out of due to MFA loop. All users are locked out and account email address isn’t being recognised but still being billed for services.

@Raja Pothuraju

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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  1. Rukmini 36,775 Reputation points Microsoft External Staff Moderator
    2026-03-18T19:08:35.76+00:00

    Hello Robert Macleay

    The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

    To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

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