One Drive won't sign in, thinks I am offline when I am not

Question

Hi,

This is exactly as described in the title. OneDrive won't log in on the windows app - it's fine on my phone and on the web app, but not on windows PC. I try to log in and I'm getting an error message 0x800704cf and it says I'm not connected to the internet.

I am. I can access websites. I am typing this on the computer. My internet is fine.

I have tried logging out, unlinking my account, closing and reopening, and even reinstalling. Nothing.

Please help.

Thanks,

Sara

Answer 1

Hi! There must be a problem with your network settings. Try resetting them:

1. Open Windows Settings (shortcut CTRL + I) > Go to "Network and Internet" > Under "Status", click on the option "Reset Network" (marked with blue).
2. Click "Restore Now" > Wait for your computer to restart.
3. On startup, type "'Command Prompt" in the Search Bar > Right-click the app > Select ''Run as administrator''.
4. Now we will enter the following commands.

NOTA: Type the entire command in the first line > Press ENTER > Wait for command completion > Run next command from the list.

netsh winsock reset

netsh int ip reset

netsh advfirewall reset

ipconfig /flushdns

ipconfig /release

ipconfig /renew

3. Restart the computer.

If the problem persists, try this test: See if the problem occurs with a new user.

1. Go to System Settings (CTRL + I) > Select ''Accounts'' > 'Family and other users'' > ''Add another person to this PC'.
2. On the Accounts screen, choose the option ''I don’t have that person’s login information' > Then select ''Add a user without a Microsoft account''.
3. Click on the newly created user > Click "Change account type" > Under Account Type, change the option "Default User" to "Administrator" > Click "OK".
4. Enter the username, and password (optional, leave blank if you do not want to put password) > Click ''Next'.
5. Press the shortcut CTRL + ALT + DEL (DELETE) > Select ''Exit'' option > On the Login screen, choose the new user created.
6. See if the problem will occur with this new user.