Phone Tech support needed to remove malware attack.

Question

Phone Tech support needed to remove malware attack.

I have a contract paid for for phone tech suport, please set up a call.

Answer 1

Do not call any phone number shown in pop-ups or unsolicited messages. Those are typically tech support scams and are not from Microsoft.

To get legitimate Microsoft phone or chat support for help removing malware on Windows 10, initiate contact only through official Microsoft support channels:

1. Go to the Microsoft Support entry point for home users
   • Open this page: Customer service phone numbers.
   • Under Home Users, select Get Help. Describe the malware problem; the system will route to self-help, chat, or a callback option.
2. If support by phone is needed
   • On the same Customer service phone numbers page, select the region/country.
   • Use the listed Microsoft customer service number for that region. Numbers marked Toll Free are for local calls; Toll can be local or long-distance.
3. If the malware prevents downloads or normal use
   • If Microsoft Safety Scanner cannot be downloaded because of infection, a Microsoft Support agent may be able to download it remotely after you contact them. See the guidance in: You cannot download the Microsoft Safety Scanner because of a malware infection.
4. While waiting for support
   • Ensure Microsoft Defender Antivirus is enabled in Windows 10 and run a full scan.
   • Do not install or run any tools suggested by unsolicited callers or pop-ups.

If any “support” contact was initiated by a pop-up or an unsolicited call, treat it as a scam. Microsoft does not make unsolicited calls or include phone numbers in error/warning messages. Report such scams at www.microsoft.com/reportascam.

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References:

• Customer service phone numbers
• You cannot download the Microsoft Safety Scanner because of a malware infection
• Tech support scams
• Protect yourself from online scams and attacks
• Who do I call for support? - Microsoft Q&A
• SPEAK TO LIVE AGENT - Microsoft Q&A
• How do I get a live person at Microsoft.? - Microsoft Q&A