I cannot set up an exchange email on my iPad.

Question

I had an exchange email account on my iPad. I had to reset the password on my laptop. Now I cannot log into my my exchange email on my iPad. I deleted the account and am trying to log in and it will not configure. Please help.

Answer 1

Dear @Kyle Pugh,

I apologize for any inconvenience you may encounter when using our services/ products. To help you with the issue, we need more specific information from you:

• Could you please confirm if this is a business/ school account or a personal account?

In the meantime, if your account is a business/ school account, kindly try these following steps:

Re-enter credentials (no re-add yet)

• If your iPad prompts for password in Mail, choose Edit Settings and sign in again. If you do not see a prompt: go to Settings > Apps > Mail > Mail Accounts and re-enter credentials

Delete and re-add the Exchange account in Apple Mail

• Go to Settings > Apps > Mail > Mail Accounts > Exchange > Delete Account, then add it back via Add Account > Microsoft Exchange and sign in. Reconnecting your Microsoft 365 account to Apple Mail - Microsoft Support

Use the supported “Exchange” add flow in iOS Mail

• Settings > Mail > Accounts > Add Account > Exchange
• Enter your work/school email address > Next > Sign In > Accept permissions > choose what to sync > Save. Set up email on Apple iPhone, iPad, and iPod Touch with Office 365 operated by 21Vianet - Microsoft Support

If it won’t auto-configure and asks for “Server”

• That typically means your mail server is not auto-discoverable with just email and password, so you will need your organization’s exact server/username/domain settings from IT/admin. [Exchange] I entered my Email and Password correctly, why is your app asking for Server and Domain now? - Microsoft Support
• If you do not know who is your IT Admin, please refer to this: How do I find my Microsoft 365 admin? - Microsoft Support

I sincerely hope you understand that the initial steps I suggested may not have completely fixed the issue, as there may still be underlying causes that have not yet been identified. I am here to work closely with you, troubleshoot effectively, and explore every possible solution to ensure the best possible outcome.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Follow these steps on the iPad to get the Exchange account working again after the password change:

1. Make sure the new password works
   • On another device or in a browser, sign in to the Exchange mailbox (for example via Outlook on the web) using the new password to confirm it is correct.
2. Add the Exchange account again in Outlook for iOS (recommended)
   1. Open the Outlook app on the iPad.
   2. Go to Settings > Accounts > Add Account > Email Account.
   3. Enter the Exchange email address and tap Add Account.
   4. When prompted, enter the updated password.
   5. If automatic setup fails and you see an option like Show advanced settings or Use Advanced Settings, tap it.
   6. Enter the Server, Domain, Username, and Password exactly as provided by the Exchange administrator.
      • If the account is already set up and working in the iPad’s built‑in Mail app, open iOS Settings > Mail > Accounts > select that Exchange account > Account and copy the Server, Domain, Username, and Password values into Outlook’s advanced settings.
   7. Save and let Outlook complete the configuration.
3. If the password is not accepted
   • Carefully re‑enter the username and password and try again.
   • If the error “Please check your email and password and try again” appears, open advanced settings and enter the mail‑server details manually (server, domain, username, password). If these are unknown, contact the Exchange or Microsoft 365 administrator for the correct settings.
4. If still unable to connect
   • Contact the organization’s Exchange/Microsoft 365 admin or IT support and provide:
     • The iPad model and iOS version.
     • The exact error message seen when adding the account.
     • Confirmation that the new password works on another device.
   • The admin can verify the mailbox, password, and any conditional access or mobile device policies that might be blocking the iPad.

---

References:

• Set up the Outlook app for iOS
• Which Exchange mail settings do I use on iOS?
• Set up an Outlook account on the iOS Mail app