Ive lost my emails

Question

My problem started when i was trying to use link to windows from my phone, my account name when clicking on the windows icon had my email as [Moderator Note: Personal Info Removed]@hotmail.com this is where i thought the issue may have been so i tried to edit it by making my alias [Moderator Note: Personal Info Removed] in lowercase to do so i had to remove the old alias and i temporarily used my gmail account as my primary after doing this i couldnt add either of those two emails so i settled for making it [Moderator Note: Personal Info Removed**]**@outlook.com.

My problem is that im not receiving any emails to this updated address, i seem to be able to use it to log into everything and has transferred all my old emails and details etc, will it fix itself in time or do i need to change all my supplier accounts etc to the new outlook email, (is it even an email address or is it just an alias?) i dont know its extremely confusing and im not computer illiterate.

I also cant log into my myob to do my accounting as i cannot receive the two factor authentication email and ive not received any emails since friday last week. I need a fix for this asap. any advice would be greatly appreciated.

Answer 1

Hi Mitchell,

Welcome to Microsoft Q&A forum. 

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Based on your description, you can sign in normally, but you’re not receiving inbound email after changing aliases, including critical 2FA messages. Please follow the steps below to troubleshoot and resolve the issue:

1. Check whether the old Hotmail alias was removed

• Please go to Manage how you sign in to your Microsoft account and review the list of Account aliases.
• If your old @hotmail.com address was removed, Microsoft treats this as a permanent deletion for Microsoft‑domain aliases. Emails sent to that address will no longer be delivered.
• In that case, any services (such as MYOB or suppliers) still sending emails to the old Hotmail address must be updated to use your current address.

2. Quick test: mailbox vs New Outlook app

• Sign in to Outlook.com on the web and check Inbox and Junk.
• Send a test email from another account (for example, Gmail) to @outlook.com.
• If the email arrives on the web but not in New Outlook, this points to a sync/app incident.
• If the email does not arrive on the web either, continue with step 5.

3. If the web receives mail but New Outlook does not

• In New Outlook, remove the account and then add it back to refresh the connection.

4. If the web also does not receive email

In Outlook.com (web) > Settings > Mail, please check:

• Junk email / Blocked senders (remove blocks, add MYOB or suppliers to Safe senders)
• Rules (remove any rules that move, delete, or forward messages)
• Forwarding (confirm it is turned off)

Note: Outlook email addresses are not case‑sensitive, so differences in letter casing do not affect email delivery.

Please feel free to let me know if you have any further updates, thanks.

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