Making me change my password too often!

Question

Making me change my password too often!

Daniel Simpson 0

Hi,

I am getting over the amount of times that I am forced to change my password. It is getting ridiculous beyond a joke, and I know no one else is accessing my account, because I have 2 factor authentication setup, and it is not going off for anyone but me!!!

Now I access my email from my phone, from work, and from multiple devices at home. I list every device as safe. These are the only devices which are signing in, and yet I have trouble. The other day I updated my password, and when I typed the new password at home, it said I have used the incorrect password too many times.

And just yesterday, I had to change my password, then I had to change it again straight away. And today, I had to change it AGAIN FOR THE 3RD TIME IN 2 DAYS!

This is getting beyond a joke. There seems to be no one I can contact to help me besides this Q&A, which I have a feeling won't help me one bit. I have several gmail accounts. Guess how many times I have changed those passwords? NEVER! They never prompt me to change and no one else accesses them!

This is getting stupid. I can't go say 2 months without them saying something suspicious is happening (when it isn't!) Any fix, or can this feedback be brought to the right people so they stop messing with my account!!!!

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Chloe-V 7,255 Microsoft External Staff Moderator

Hi Daniel Simpson,

Welcome to Microsoft Q&A forum and apologize for the inconveniences that you are facing right now.

Please feel free to try these steps to see if they help:

When changing your password, make sure the optional “Make me change my password every 72 days” box is unchecked. For your reference: Change your Microsoft account password
Kindly re-check again and remove any unknown connected apps/services that still have access to your account (these can sometimes keep triggering security prompts).
If it still continues after that, the best next step is to visit Microsoft Support - Contact Us to have an agent have a further look into this matter for you

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

Thank you for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Daniel Simpson 0 Reputation points

2026-03-18T04:43:52.86+00:00

I don't have automatic password change on. I don't have any other devices linking to my email. And I can't contact an agent, because it just sends me back here for support.

This whole run around thing that these companies do these days is so annoying. Obviously a glitch is happening somewhere, but to report it or get someone onto it is almost impossible, so it keeps happening.

Also today it wouldn't let me sign in, until I went somewhere completely different to sign in, and then it worked. Why is this so difficult?
Chloe-V 7,255 Reputation points Microsoft External Staff Moderator

2026-03-19T08:43:08.9566667+00:00

Hi Daniel Simpson,

I understand how frustrating this experience has been—especially when you’re being redirected in circles and it feels impossible to reach a real person. Situations like repeated sign‑in prompts or inconsistent access can certainly make things feel more difficult than they should be.

To make sure this gets reviewed by a live support agent (rather than being routed back to the forum), please follow the steps below carefully:

Go to the Microsoft Support page.

In the search box, type Outlook live chat.

Select Get Help, then choose Contact Support.

If you can’t sign in to the affected account, sign in using a different Microsoft account.

Under Products & Services, select Other Products, then choose Outlook.

Select Chat with a support agent via web browser.

Thank you for your time and understanding.

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Making me change my password too often!

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