Reactivation Request - Tenant blocked by AADSTS5000225

Question

Reactivation Request - Tenant blocked by AADSTS5000225

丹刘 0

Tenant login email: <PII REMOVED>

Error code: AADSTS5000225

Correlation ID: <PII REMOVED>

Timestamp: 2026-03-16 08:09:09Z

Business impact: Cannot access app registration to use Microsoft Graph API

丹刘 0 Reputation points

2026-03-17T01:34:35.2033333+00:00
Additional info:

This is a personal Microsoft account (Hotmail/consumer), not a work/school account

The tenant was auto-created when I registered an Azure app previously

I need urgent help as the 20-day recovery window is running

Please escalate to Microsoft support team
Shubham Sharma 13,320 Reputation points Microsoft External Staff Moderator

2026-03-17T04:25:27.5733333+00:00

丹刘

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message:-

1 answer

Your answer

丹刘 0 Reputation points

2026-03-17T01:34:35.2033333+00:00

Additional info:

This is a personal Microsoft account (Hotmail/consumer), not a work/school account

The tenant was auto-created when I registered an Azure app previously

I need urgent help as the 20-day recovery window is running

Please escalate to Microsoft support team
Shubham Sharma 13,320 Reputation points Microsoft External Staff Moderator

2026-03-17T04:25:27.5733333+00:00

丹刘

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the requested details for further assistance via private message:-

Answer 1

The error AADSTS5000225 indicates that the Microsoft Entra tenant is blocked due to inactivity.

Based on the documented behavior, when a tenant is marked inactive, sign-in attempts fail with this error. Administrators have up to 20 days from when the tenant becomes inaccessible to request reactivation. After 20 days in this state, the tenant is permanently deleted and cannot be recovered.

To proceed:

Determine whether the tenant has been inactive (blocked) for less than 20 days. If it has been longer than 20 days, the tenant is deleted and cannot be restored.
If within 20 days, the tenant administrator must contact Microsoft support to request tenant reactivation. Use the global support phone numbers listed in the documentation and open a support case; do not submit multiple requests while one is in progress.
While the tenant is blocked, app registrations and Microsoft Graph API access in that tenant cannot be used. After Microsoft reactivates the tenant, app registrations will again be able to obtain tokens and access protected resources.

If the tenant ends up being unrecoverable (blocked for more than 20 days and deleted), a new tenant must be created and new app registrations configured there for Microsoft Graph API access.

References:

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Reactivation Request - Tenant blocked by AADSTS5000225

1 answer

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