Error 0x800704cf OneDrive

Question

Error 0x800704cf OneDrive

Irzfan Farizan 25

Hello, I am having trouble signing in to OneDrive. Every time I try, I receive the error code 0x800704cf. I have already checked my internet connection , but the problem still persists.

Could anyone please advise me on how to fix this issue? Thank you in advance for your help. Screenshot 2026-03-17 102145

Gösta Serlachius 5 Reputation points

2026-03-18T12:45:25.12+00:00

No help, I have tried everything I could find. I just spent 5hours on this issue. Could someone from microsoft look into this. This is a major issue due to an update.

THe AI answers you are providing do not help.
Darren BC 5 Reputation points

2026-03-19T14:07:25.8466667+00:00

Hi, I added a comment below - but the solution I found was to uninstall the March Security Update - nothing else worked... To uninstall, go to settings > windows update > update history... scroll right the bottom of the screen > Uninstall updates > find March one - mine was the bottom not the top, and then Uninstall and follow restart instructions - Hope this helps...
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1 answer

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Gösta Serlachius 5 Reputation points

2026-03-18T12:45:25.12+00:00

No help, I have tried everything I could find. I just spent 5hours on this issue. Could someone from microsoft look into this. This is a major issue due to an update.

THe AI answers you are providing do not help.
Darren BC 5 Reputation points

2026-03-19T14:07:25.8466667+00:00

Hi, I added a comment below - but the solution I found was to uninstall the March Security Update - nothing else worked... To uninstall, go to settings > windows update > update history... scroll right the bottom of the screen > Uninstall updates > find March one - mine was the bottom not the top, and then Uninstall and follow restart instructions - Hope this helps...
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Answer 1

Sumit D - IA 164.8K Independent Advisor

Hi,

This has been an issue recently with many reports. Via https://learn.microsoft.com/en-us/answers/questions/5818605/cannot-sign-in-to-office-apps-error-0x800704cf-win

So, after working on this for a while - and NOT reinstalling Windows (that's insane) or Office (also insane) - I was able to get it to work again. This is what worked for me:

Hit Windows key + R

Type "services.msc" and press Enter

Find "Microsoft Account Sign-in Assistant" in the list. Right-click and select "Restart."

Find "Microsoft Cloud Identity Service" in the list. Right-click and select "Restart."

Open Word, Excel, PPT, or whatever and try to sign in again. Worked immediately for me.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, please take a moment to rate the answer. Wishing you good luck!

Lulu R 0 Reputation points

2026-03-17T04:23:41.1433333+00:00

this worked for me, thanks
Sophie C 0 Reputation points

2026-03-18T14:46:37.9333333+00:00

YAY! This worked for me straight away too! I skipped the fourth instruction since I didn’t have it on my list. Thank you so much!😊
Darren BC 5 Reputation points

2026-03-19T13:30:07.2466667+00:00

Didn;t work for me - this happened after it did an Office update - only within office though... eg onedrive still works, but auto save from word and PPT giving me errors - any further thoughts please?
Darren BC 5 Reputation points

2026-03-19T14:08:43.35+00:00

the solution I found was to uninstall the March Security Update - nothing else worked... To uninstall, go to settings > windows update > update history... scroll right the bottom of the screen > Uninstall updates > find March one - mine was the bottom not the top, and then Uninstall and follow restart instructions - Hope this helps...
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Guillermo Quintanilla 0 Reputation points

2026-03-19T23:31:19.3533333+00:00

This worked for me too. Thanks!
Steven Van Dessel 0 Reputation points

2026-03-21T14:58:55.6033333+00:00

Also solved for me. I noticed that the cloud identity provider just wasn't started. Maybe starting that one would have been enough.
John Manera 0 Reputation points

2026-03-23T19:12:09.3766667+00:00

This also worked for me. I discovered that the Cloud Identity Service was set to Manual. Started the service and all worked. Thanks for the advice!!
Benjamin Tauler Coma-Cros 0 Reputation points

2026-04-06T09:48:59.9233333+00:00

In my case the "Microsoft Cloud Identity Service" was set as "manual" start, I sat it to "Automatic" and started it. I also re-started the "Microsoft Account Sign-in Assistant", and then it automagically worked.
I can't understand how Microsoft) messed this up.. it's their own operating system, and their own cloud storage app...

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Error 0x800704cf OneDrive

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